Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Shelby Wright

Odessa ,Tx

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and team collaboration. Recognized for streamlining operations and training staff, contributing to increased sales and a positive shopping environment. Committed to maintaining high standards of professionalism and integrity.

Overview

4
4
years of professional experience

Work History

Cashier

Loves Travel Stop
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Assistant Manager Lead Sales Associate

Dollar General
11.2023 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Repack Associate

Family Dollar Distribution Center
01.2024 - 03.2024
  • Increased efficiency by streamlining the repackaging process and implementing new techniques.
  • Maintained up-to-date knowledge of industry trends, tools, and technologies related to product packaging, applying this insight when appropriate during the repacking process.
  • Consistently adhered to company policies and procedures, ensuring compliance with regulatory requirements for product handling and packaging.
  • Assisted in training new Repack Associates, sharing best practices and techniques for efficient packaging.
  • Coordinated with other departments to ensure seamless integration of repacked products into inventory systems and distribution channels.

Cashier

Stripes Convenience Store
09.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Increased sales of promotional items by informing customers about current offers.

Call Center Representative

Unicor Industries
02.2021 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

GED - High School

District of Columbia
Online
08.2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Written and verbal communication
  • Cash register operation
  • Professionalism and courtesy
  • Staff training
  • POS systems
  • ID verification

Timeline

Cashier

Loves Travel Stop
10.2024 - Current

Repack Associate

Family Dollar Distribution Center
01.2024 - 03.2024

Assistant Manager Lead Sales Associate

Dollar General
11.2023 - 10.2024

Cashier

Stripes Convenience Store
09.2023 - 11.2023

Call Center Representative

Unicor Industries
02.2021 - 01.2022

GED - High School

District of Columbia

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Shelby Wright