Summary
Overview
Work History
Education
Skills
Education
Timeline
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SHELBY WRIGHT

Miami,FL

Summary

I bring a unique blend of adaptability, emotional intelligence, and results-driven work ethic that makes me an immediate asset to any team. With a strong background in supporting high-level professionals, managing multiple priorities, and creating positive client experiences, I thrive in fast-paced environments where clear communication, organization, and people skills matter most.

What sets me apart is my ability to anticipate needs before they're spoken—whether it's managing schedules, handling logistics, or simply making a client feel seen and supported. I'm not just task-oriented; I care deeply about doing things well and adding value wherever I can. I listen actively, solve problems quickly, and bring a calm, can-do attitude to every challenge.

In today’s workplace, companies are looking for people who can not only get the job done, but also bring heart, reliability, and initiative—and that’s exactly what I offer. I take ownership of my responsibilities, stay curious, and remain committed to personal growth and team success. I believe that how you do anything is how you do everything, and I show up accordingly.

Overview

6
6
years of professional experience

Work History

LifeClinic Coordinator/Assistant

Lifetime Athletic Club
Miami, FL
07.2023 - Current
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • A chiropractic assistant is essential to the day-to-day operations of a chiropractic clinic, handling a combination of patient care, administrative tasks, and support for the chiropractor. Here's a more detailed breakdown:
  • Patient Interaction: Check-In & Check-Out: Greet patients upon arrival, help them with necessary paperwork, and guide them through the check-in process. At the end of the visit, manage the check-out process by scheduling follow-up appointments and handling any immediate billing needs.
    Patient Assistance During Treatments: In some cases, assist patients in preparing for chiropractic treatments by helping them get positioned on treatment tables and explaining procedures to alleviate concerns.
    Patient Education: Provide basic information on post-treatment care and exercises as directed by the chiropractor, answering questions patients may have about their ongoing treatment.
  • Insurance and Billing:Insurance Coordination: Work closely with insurance companies to verify patient benefits, ensuring coverage for chiropractic services. Resolve discrepancies between insurance coverage and services rendered.
    Claims Submission & Follow-Up: Prepare and submit insurance claims for each treatment, keeping track of approvals and rejections. Follow up on denied claims and provide supporting documentation for reimbursement.
    Patient Billing & Payments: Calculate out-of-pocket expenses for patients, generate invoices, and process payments via various methods (cash, credit cards, checks). If necessary, set up payment plans and keep patient accounts updated.
  • Room & Equipment Maintenance: Sanitization: Clean and disinfect treatment tables, equipment, and surfaces between patients to maintain a hygienic environment.
    Stock Management: Ensure that the clinic is fully stocked with necessary supplies, such as linens, disinfectants, and chiropractic tools, and order replacements as needed.
    Room Preparation: Before each appointment, ensure the treatment room is set up with the required equipment and materials specific to each patient's needs.
  • Data Entry & Medical Record Management: Record Keeping: Update and maintain patient records, including treatment notes, medical history, and any changes in care plans. Ensure accuracy in entering data into the clinic's management software.
    Tracking and Reporting: Keep track of patient appointments, follow-up visits, and treatment progress. Generate reports for the chiropractor regarding patient outcomes and clinic performance metrics.
    HIPAA Compliance: Handle sensitive patient data in compliance with HIPAA regulations, ensuring privacy and confidentiality of medical records.
  • Support to Chiropractor: Clinical Assistance: Assist the chiropractor during procedures by preparing equipment, adjusting patient positions, and helping with non-clinical tasks.
    Communication Liaison: Act as a bridge between the chiropractor and the patients by ensuring that all patient concerns, questions, or changes in symptoms are communicated effectively.
    Task Coordination: Help manage the chiropractor's schedule and day-to-day operations, ensuring appointments run on time and the clinic maintains an efficient flow.



Data Entry Specialist

ADP
Miami, FL
02.2023 - 07.2023
  • Working (Responsible for importing data to excel, talking with different clients on the phone, giving directions on how to go about the website, writing emails, printing and scanning documents.)
  • Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
  • Analyzed effectiveness of data entry equipment to secure data integrity across entire system.
  • Planned and developed data entry documentation and instructions to optimize data delivery.
  • Arranged production schedules to focus and guide data management team.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Style Consultant/Cashier

Target
Miami, FL
08.2022 - 01.2023
  • My position is called style consultant and I’m responsible for providing customer service - Restocking from the back, unboxing new clothes every morning and distributing on to the floor
  • Accurately price items and put them where they belong
  • Recover the stye area and make sure it looks presentable for guests
  • Lastly suggest items that the guest can purchase if they happen to not see the item they are looking for.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

Cashier

Home Depot
Miami, FL
11.2021 - 06.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Team Member

Burger King Corporation
Miami, Florida
11.2020 - 10.2021
  • Responsible for cashiering and passing out food, - Greeting them as they walk in and out and thanking them for coming.

Cashier

Five Below
Miami, FL
08.2020 - 07.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.

Team Associate

Party City
Palmetto, FL
07.2019 - 01.2020
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.

Education

Bachelor of Science - Health Administration

Florida International University
Miami, FL
05-2026

Tallahassee, FL - Health Administration

Tallahassee Community College
Tallahassee, FL
05.2023

High School Diploma -

Miami, FL
Miami, FL
06.2021

Skills

Workday Payroll Software Engineer

  • Core Skills: Expertise in payroll systems, HR processes, Workday configuration, legal compliance, and data security
  • Tools: Workday, SAP, Oracle PeopleSoft, ADP
  • Experience Focus: Showcase hands-on payroll management, HR system integration, and ensuring legal compliance

Data Analyst

  • Core Skills: Proficient in data cleaning, visualization, statistical analysis, reporting, and machine learning techniques
  • Tools: Excel, SQL, Python, R, Tableau, Power BI
  • Experience Focus: Emphasize experience analyzing large datasets and delivering actionable insights to guide decision-making

Paid Research Specialist

  • Core skills: market research, survey design, statistical analysis, gathering customer insights, and using research methodologies
  • Tools: Qualtrics, SurveyMonkey, SPSS, Excel
  • Experience: Focus on conducting consumer research, analyzing trends, and presenting data-driven recommendations

Principal Product Manager

  • Core skills: leadership, product vision, strategic business planning, innovation management, and cross-functional collaboration
  • Experience: Focus on highlighting experience leading major product development efforts, shaping product vision, and mentoring junior product managers

Privacy Advisor

  • Core Skills: Mastery of data privacy laws, GDPR, risk assessments, privacy policies, and cybersecurity measures
  • Experience Focus: Emphasize experience creating privacy frameworks, conducting compliance audits, and advising organizations on data protection

Creative Strategist

  • Core Skills: Expertise in brand strategy, creative content development, storytelling, campaign design, and user experience
  • Tools: Adobe Creative Suite, Canva, Miro
  • Experience Focus: Showcase experience developing and executing creative marketing campaigns that enhanced engagement

Customer service work

  • Core skills: conflict resolution, CRM software, communication, empathy, problem-solving, and multitasking
  • Tools: Salesforce, Zendesk, HubSpot, Freshdesk
  • Experience: Focus on highlighting managing customer inquiries, resolving issues, improving processes, and boosting customer retention

Workday Payroll Software Engineer

  • Core Skills: Expertise in payroll systems, HR processes, Workday configuration, legal compliance, and data security
  • Tools: Workday, SAP, Oracle PeopleSoft, ADP
  • Experience Focus: Showcase hands-on payroll management, HR system integration, and ensuring legal compliance

Data Analyst

  • Core Skills: Proficient in data cleaning, visualization, statistical analysis, reporting, and machine learning techniques
  • Tools: Excel, SQL, Python, R, Tableau, Power BI
  • Experience Focus: Emphasize experience analyzing large datasets and delivering actionable insights to guide decision-making

Paid Research Specialist

  • Core skills: market research, survey design, statistical analysis, gathering customer insights, and using research methodologies
  • Tools: Qualtrics, SurveyMonkey, SPSS, Excel
  • Experience: Focus on conducting consumer research, analyzing trends, and presenting data-driven recommendations

Principal Product Manager

  • Core skills: leadership, product vision, strategic business planning, innovation management, and cross-functional collaboration
  • Experience: Focus on highlighting experience leading major product development efforts, shaping product vision, and mentoring junior product managers

Privacy Advisor

  • Core Skills: Mastery of data privacy laws, GDPR, risk assessments, privacy policies, and cybersecurity measures
  • Experience Focus: Emphasize experience creating privacy frameworks, conducting compliance audits, and advising organizations on data protection

Creative Strategist

  • Core Skills: Expertise in brand strategy, creative content development, storytelling, campaign design, and user experience
  • Tools: Adobe Creative Suite, Canva, Miro
  • Experience Focus: Showcase experience developing and executing creative marketing campaigns that enhanced engagement

Customer service work

  • Core skills: conflict resolution, CRM software, communication, empathy, problem-solving, and multitasking
  • Tools: Salesforce, Zendesk, HubSpot, Freshdesk
  • Experience: Focus on highlighting managing customer inquiries, resolving issues, improving processes, and boosting customer retention
  • Patient care
  • Data analysis
  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Business administration
  • Staff management
  • Scheduling and calendar management
  • Recordkeeping

Education

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Timeline

LifeClinic Coordinator/Assistant

Lifetime Athletic Club
07.2023 - Current

Data Entry Specialist

ADP
02.2023 - 07.2023

Style Consultant/Cashier

Target
08.2022 - 01.2023

Cashier

Home Depot
11.2021 - 06.2022

Team Member

Burger King Corporation
11.2020 - 10.2021

Cashier

Five Below
08.2020 - 07.2021

Team Associate

Party City
07.2019 - 01.2020

Bachelor of Science - Health Administration

Florida International University

Tallahassee, FL - Health Administration

Tallahassee Community College

High School Diploma -

Miami, FL

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SHELBY WRIGHT