Shelby Wright-Bourne
Business Office Manager
Tampa,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Office Manager
GF Consulting
Tampa, FL
02.2022 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
Office Manager/Licensed Sales Agent
GetHealthe
Tampa, FL
10.2020 - 02.2022
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Server/Bartender Shift Manager
Tumbledown Farms
EAST WAKEFIELD, NH
05.2016 - 10.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Shift Lead Manager/Bartender
Buffalo Wild Wings
Rochester, NH
03.2016 - 10.2020
- Resolved problems involving shift personnel and outside parties
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Delivered prompt, courteous customer experiences through skilled leadership of the team
- Identified and resolved conflicts between workers to promote teamwork
- Supported senior management in day-to-day operations and proactively handled concerns
- Managed inventory levels using company systems and guidelines to reduce loss
- Balanced efficiency with exceptional service to manage guests in high-volume environments.
Office Assistant
Career Services
Morgantown, West Virginia
08.2015 - 01.2018
- Covered the front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Build positive relationships with office personnel and customers, strengthening connections and improving communication
- Fielded incoming calls and took detailed messages
- Input large volumes of data to meet accuracy requirements
- Completed work schedules, managed calendars and arranged appointments
- Scheduled appointments, meetings and events in a comprehensive master calendar.
Education
Bachelor of Science - Forensic Science Investigations, Criminology
West Virginia University
Morgantown, WV12.2018
High School Diploma -
Spaulding High School
Rochester, NH06.2014
Skills
- Project Management
- Senior Leadership Support
- Event Coordination
- Workflow Planning
- Financial Accounting
- Training and Development
- Office Management Software
- Calendar Management
- Leadership and Change Management
- Performance improvement
- Presentation design
Accomplishments
- Notary in the state of FL
- Customer Service experience
- management experience
- RBT license
- 215 insurance license with health, life, and annuities,
- Specialized training in Forensic Investigation
- Evidence collection and preservation
- Worked within the crime scene houses for crime scene investigation simulation work
- Training in policing policies and tactical training.
Additional Information
Notary Public
CPR and First Aid Certified
RBT certiified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Office Manager
GF Consulting
02.2022 - Current
Office Manager/Licensed Sales Agent
GetHealthe
10.2020 - 02.2022
Server/Bartender Shift Manager
Tumbledown Farms
05.2016 - 10.2020
Shift Lead Manager/Bartender
Buffalo Wild Wings
03.2016 - 10.2020
Office Assistant
Career Services
08.2015 - 01.2018
Bachelor of Science - Forensic Science Investigations, Criminology
West Virginia University
High School Diploma -
Spaulding High School
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