Shelby Decker
Clermont,USA
Summary
Experienced manager with a proven track record in driving sales growth, improving operational efficiency, and fostering team development. Implements strategic plans successfully to enhance productivity, customer satisfaction, and profitability. Adept in human resources, team training, and performance evaluations. Collaborates effectively with all members of the organization to achieve business and financial objectives. Seeking to leverage background in team leadership, sales management, and relationship building into a managerial position in diverse industries.
Overview
15
15
years of professional experience
Work History
RETAIL TEAM MANAGER
LVMH
01.2019 - Current
- Strategic Planning and Sales: Spearhead leather goods sales strategies that boost market share by 76%
- Develop new product launch plans, manage inventory logistics, and optimize client targeting in collaboration with the supply chain team
- Accountability and Compliance: Establish a monthly accountability program to gauge and enhance team performance
- Collaborate with Employee Relations and legal departments to ensure fair and appropriate performance evaluations
- Talent Development: Coach and nurture team members, facilitating their advancement to higher roles within the organization
- Engage with regional stakeholders to provide multi-dimensional feedback and opportunities for employee growth
- Onboarding and Training: Orchestrate comprehensive onboarding programs for both operational and sales teams
- These multi-week programs ensure new hires possess the essential tools and skills before transitioning to the sales floor
- Leadership Training: Utilize corporate resources to mentor new leaders in the region, focusing on business acumen, partnership development, and tool proficiency
- Aim to empower leaders in driving category-specific business goals
- Recruitment and Diversity: Consistently source and recruit candidates to fill immediate roles, while also building a pool of prospective candidates for future openings
- Engage in community outreach to enhance talent diversity
- Stakeholder Relations: Cultivate lasting relationships with corporate partners and market leaders, facilitating cross-departmental support for various business needs and initiatives
- Operational Excellence: Conduct monthly leadership meetings to refine internal processes, identify business challenges, and develop actionable solutions
- Client Relationship Management: Preserve high-value client relationships through a personalized client book, contributing to brand loyalty and sustained business growth
STORE MANAGER
Elizabeth Arden
02.2018 - 01.2019
- Sales Leadership: Drove and maintained top-line sales for the company's highest volume store
- Sales Growth: Increased sales by 15% through the implementation of consistent sales training, team selling techniques, and morale-boosting activities
- Employee Standards: Maintained high standards for employee service and knowledge by focusing on the recruitment, motivation, and development of brand ambassadors
- Product Knowledge Training: Coached the sales team on product knowledge via in-store workshops and independent training tools separate from corporate communications
- Staff Development: Conducted monthly staff evaluations to formulate career development plans, aiming for key staff retention and reduced turnover
STORE MANAGER
Bally Americas
09.2016 - 01.2018
- New Store Opening: Collaborated on a new store opening, reviewing store punch lists with corporate contractors and reporting progress to field leaders
- Team Building: Recruited and trained high-potential candidates for the store team, partnering with the Director of Stores to establish payroll budgets and staff salaries
- Operational Oversight: Oversaw store operations, ensuring cost-effective operational practices
- Managed product orders and placement based on departmental sell-through and business trends
- Performance Management: Conducted weekly reviews with staff, addressing individual contributions, sales goals, and performance improvement
- Business Analytics: Reported business trends and traffic variables to corporate field leaders and the CEO
- Customer Engagement: Hosted in-store events to bolster customer retention and satisfaction
- Community Outreach: Collaborated with the Make-A-Wish Foundation to host the company's first-ever pop-up store, raising brand awareness and contributing a portion of sales to the charity
STORE MANAGER
Thomas Pink LVMH
08.2009 - 09.2016
- Recruitment and Hiring: Networked, recruited, and hired top talent to build a balanced, client-service-oriented team
- Inventory Management: Proposed and executed liquidation strategies, contributing to a more structured merchandise flow process
- Stakeholder Relationships: Cultivated strong relationships with retail store managers and outlet peers, ensuring open communication lines with the Director of Stores and HR Director
- Operational Excellence: Led change in alignment with company directives and maximized the efficient use of company tools
- Team Development: Elevated team skills by assigning areas of responsibility for both personal and professional growth
- Work Environment: Fostered a workplace culture that valued open communication, teamwork, and individual contributions
- Clientele Program: Coordinated a clientele program that contributed to 9% of total sales in a factory outlet setting
- Staff Morale: Managed associate relations through staff meetings, in-store contests, individual reviews, and performance monitoring
- Inventory Accuracy: Facilitated and participated in quarterly inventories, consistently exceeding company expectations
- Client Retention: Utilized client-focused sales training and networking to achieve an 80% client capture rate
Education
Bachelor of Business Administration (BBA) - Business Administration
SUNY Orange
Newburgh, NY05.2007
Skills
- Team Management
- Training & Development
- Recruiting
- Forecasting
- Quality Assurance
- Process Improvement
- Strategic Planning
- Payroll
- Event Planning
- Financial Report Creation and Analysis
- Profit & Loss
- Program Development
- Performance coaching
- Training and mentoring
- Team leadership and coaching
- Problem-solving
- Work Planning and Prioritization
- Sales analysis
- Goals and performance
- Recruiting and hiring
- Database management
- Documentation and reporting
- Marketing and promotions
- Risk management
- Budget administration
- Process improvements
- Revenue generation
- Project management
Selectedhighlights
- Exponential Sales Growth: Spearheaded strategies that led to a 76% business share in leather goods at Louis Vuitton.
- Team Development and Promotion: Led and developed several team members into higher-level roles, achieving a high rate of internal promotions.
- Sales Increase: Boosted sales by 15% within one year at a high-volume Elizabeth Arden store through targeted team training and morale-boosting strategies.
- Accountability Framework: Designed and implemented a monthly accountability program, setting a standard for team evaluation and career progression.
- Operational Streamlining: Initiated monthly leadership meetings aimed at identifying areas of improvement, which led to more efficient business operations.
- Community Outreach: Organized a first-of-its-kind pop-up store event in collaboration with the Make-A-Wish Foundation, raising both brand awareness and funds for a good cause.
- Client Retention: Maintained an 80% in-store client capture rate at Thomas Pink LVMH through effective client-based sales training and networking.
Timeline
RETAIL TEAM MANAGER
LVMH
01.2019 - Current
STORE MANAGER
Elizabeth Arden
02.2018 - 01.2019
STORE MANAGER
Bally Americas
09.2016 - 01.2018
STORE MANAGER
Thomas Pink LVMH
08.2009 - 09.2016
Bachelor of Business Administration (BBA) - Business Administration
SUNY Orange
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