Shelby Donaldson
Summary
I have 12 years of experience in the Food and Beverage industry. I have also served as an office Administrative Assistant for a Law office and a tax and financial group. I understand the importance of being personable, knowledgeable, and efficient in client interactions. My background in Marketing and sales has equipped me with the skills to successfully sell to each customer and communicate effectively. Handling appointment settings, payment collection, and monthly invoices for high-profile clients has honed my attention to detail and ability to anticipate needs. Eager to contribute expertise to help business thrive and operate smoothly.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Secretary
Lindgren Financial and Realty Group
11.2022 - 09.2024
- Office Manager coordinating appointments for the five different tax preparers, answering the office phone, handling personal affairs, and taking payments for tax returns (QuickBooks). I was also in charge of all documents and information of their 900 clients. I learned extensive knowledge about filing taxes, the IRS, and other government organizations.
Document Clerk
Mazzarella&Mazzarella Law Office
10.2021 - 06.2022
- As a Document Clerk, I was responsible for finding and organizing documents for trial, typing up reports on potential evidence and scanning and printing documents. In addition, I took care of general office maintenance and paralegal prep for the lawyers.
Bartender
Paradise Point Resort
06.2021 - 10.2021
- Worked as a Bartender at their outside Bar and Grill. A Very face paced and busy restaurant. I was responsible for stocking, bar prep and take down, and making drinks for both the servers and the bar top.
Server
Waterbar San Diego
06.2021 - 10.2021
- Worked as a server handling both indoor and outdoor seating. Sections were 4-10 table sections. Was responsible for roll ups, cleaning, sidework, daily take down and set up. I was also held responsible to memorize for the ever changing menu and daily specials.
Warehouse Associate
Amazon Warehouse
09.2020 - 06.2021
- As a warehouse associate, my daily tasks include tagging, locating, and organizing between 45,000 and 70,000 packages per day. This particular warehouse services 5 major cities within San Diego County including Poway, Rancho Bernardo, Ramona, La Mesa, and Julian. It was ranked top 55 warehouse in Southern California and 400th internationally for quality assurance, customer satisfaction, and timely delivery to customers.
Server/Bartender
Norwegian Cruise Line
01.2019 - 01.2019
- A 2600 passenger cruise ship that circled the Hawaiian Islands. There were 11 bars which I rotated through on a daily basis that hosted multiple different parties and events at each venue.
Education
Bachelors in Fashion Marketing and Management -
The Art Institute of San Diego
01.2017
Skills
- Aloha POS
- Micros POS
- Food Handlers Card
- Diageo Certificate
- TIPS certificate
- 12 years in busy, fast paced restaurants and bars
- Barista experience and coffee drink knowledge
- Extensive bar knowledge
- Excellent communication and writing skills
- Fully proficient in many other computer systems and organizational tools
- Proficient in Microsoft office (Word, Excel, Outlook, Powerpoint)
- QuickBooks Accounting (3 years experience)
- Verbal and written communication
- Customer service
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Sales support
- Schedule management
- Quickbooks
- Supply restocking
- Payroll processing
- File systems management
- Report writing
- Supply ordering
- Spreadsheet management
- Payroll administration
- Mail distribution
- Managing purchasing activities
- Accounts receivable and payable
- Payment posting
- Meeting support
- Proofreading expertise
- Meeting coordination
- Minute taking
- Travel arrangements
- Business correspondence
- Phone etiquette
- Executive support
- Filing experience
- Phone reception
- Legal documentation preparation
- Reception functions
- Letter writing
- Confidentiality
- Office correspondence
- Office staff leadership
- Prioritization and time management
- Critical thinking
- Microsoft office
- Data entry
- Recordkeeping
- Documentation and recordkeeping
- Excel spreadsheets
- Administrative support
- Office management
- Confidentiality and data protection
- Scheduling
Timeline
Secretary
Lindgren Financial and Realty Group
11.2022 - 09.2024
Document Clerk
Mazzarella&Mazzarella Law Office
10.2021 - 06.2022
Bartender
Paradise Point Resort
06.2021 - 10.2021
Server
Waterbar San Diego
06.2021 - 10.2021
Warehouse Associate
Amazon Warehouse
09.2020 - 06.2021
Server/Bartender
Norwegian Cruise Line
01.2019 - 01.2019
Bachelors in Fashion Marketing and Management -
The Art Institute of San Diego
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