Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Harper

El Paso,TX

Summary

Dynamic Kitchen Manager with a proven track record at The Tiki Room, excelling in staff management and food preparation. Enhanced kitchen efficiency through process improvements and training, fostering a collaborative team environment. Skilled in multitasking and communication, ensuring high-quality meals and exceptional customer satisfaction.

Overview

7
7
years of professional experience

Work History

Kitchen Manager

The Tiki Room
05.2024 - Current
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget every 7 days.
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Shift Leader

NoMi Izakaya
10.2022 - 05.2024
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Line Cook

Anson 11
05.2021 - 06.2022
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Sales Associate

Gold's Gym
03.2018 - 11.2020
  • Helped over 200 customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set up appointments with potential and current customers to promote new products and services.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Education

High School Diploma -

Montwood High School
El Paso, TX
03-2016

Skills

  • Point-of-sale system
  • Verbal and written communication
  • Food plating and presentation
  • Staff management
  • Food preparation management
  • Process improvement
  • Multitasking and organization
  • Team collaboration and leadership

Timeline

Kitchen Manager

The Tiki Room
05.2024 - Current

Shift Leader

NoMi Izakaya
10.2022 - 05.2024

Line Cook

Anson 11
05.2021 - 06.2022

Sales Associate

Gold's Gym
03.2018 - 11.2020

High School Diploma -

Montwood High School

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