Hi, I’m
Shelby Harris
Front Desk & Office Operations, Former Elementary Educator
Summary
Relationship-oriented professional with 8+ years of experience in administrative support and education. Highly skilled in communication, problem-solving, and organizational tasks, enhancing team cohesion and operational efficiency. Demonstrates a strong initiative, attention to detail, and a commitment to fostering positive client and student interactions. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
4
Certificates
Work History
Goodwyn Flooring Companies
FRONT DESK & OFFICE ASSISTANT
1 2024 - Current
Job overview
- Manage front desk operations, coordinate schedules, and handle customer inquiries, enhancing office efficiency and client satisfaction at Goodwyn Flooring Companies.
- Supported office productivity by maintaining a clean and organized reception area for clients and visitors.
- Collaborated with fellow team members to complete high-priority tasks on time, contributing to overall company success.
- Ensured timely completion of projects through effective coordination with various departments within the organization.
- Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.
- Expedited invoice processing by accurately entering data into financial management software programs used by the organization.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries.
- Streamlined office communication by accurately directing phone calls, emails, and mail to appropriate staff members.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Kemp Carver ElementaryBryan
TEACHER, 3RD GRADE MATH
08.2016 - 01.2020
Job overview
- Developed engaging math curriculum for 3rd graders, fostering a love for numbers
- Implemented interactive learning methods, boosting student participation and comprehension.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Promoted digital literacy by integrating technology into curriculum.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Developed and implemented classroom routines to address varying student needs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Evaluated students' understanding of course material through examinations
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Kemp Carver ElementaryBryan
AFTER SCHOOL TUTORING PROGRAM
08.2016 - 01.2020
Job overview
- Provided individualized support to struggling students through after-school tutoring sessions
- Collaborated with parents to reinforce math concepts at home.
- Self-motivated, with a strong sense of personal responsibility.
Bryan ISD
TEACHER, 3RD GRADE MATH SUMMER SCHOOL
05.2016 - 01.2020
Job overview
- Led engaging 3rd grade Math summer school lessons, fostering a dynamic learning environment and boosting student comprehension through interactive activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Evaluated students' understanding of course material through examinations
Education
Texas A&M University College StationCollege Station, TX
Bachelor of Science from Agricultural Science
08.2011 - 05.2015
Texas A&M College StationCollege Station, TX
MINOR HORTICULTURE
05.2015
Skills
Communication Skills
Organizational Skills
Quick learner
Fast pace worker
Detail oriented
Team player
Self Motivation/Initiative
Problem solving
Respectful
Customer service
Conflict resolution
Tutoring
Data analysis
File Organization
Document Management
Mail handling
Customer Service
Microsoft Office
Time Management
Office Management
File Management
Front Office Support
Front Desk Management
Bookkeeping
Transaction Processing
Multitasking
Time management abilities
Adaptability and Flexibility
Documentation and Recordkeeping
Relationship Building
Task Prioritization
Professional and mature
Reliability
Filing and data archiving
Call Management
Active Listening
Certification
CERTIFIED TEACHER IN CORE SUBJECTS GRADES EC-6
References
- Jason Goodwyn, Goodwyn Flooring Companies, jason@builderscarpet.net, 972-540-6600
- John Huse, Goodwyn Flooring Companies, jhuse@builderscarpet.net, 972-540-6600 ext 122
- Brooke Thompson, College Station ISD, bthompson@csisd.org, 409-656-5457
- Julie Bowman, Bryan ISD, julie.bowman@bryanisd.org, 254-485-3787
Timeline
CERTIFIED TEACHER MATHEMATICS/SCIENCE GRADES 4-8
01-2024
CERTIFIED TEACHER ESL SUPPLEMENTAL
01-2024
TEACHER, 3RD GRADE MATH
Kemp Carver Elementary
08.2016 - 01.2020
AFTER SCHOOL TUTORING PROGRAM
Kemp Carver Elementary
08.2016 - 01.2020
TEACHER, 3RD GRADE MATH SUMMER SCHOOL
Bryan ISD
05.2016 - 01.2020
CERTIFIED TEACHER IN CORE SUBJECTS GRADES EC-6
05-2016
CERTIFIED TEACHER IN AGRICULTURAL SCIENCE AND TECHNOLOGY GRADES 6-12
08-2015
FRONT DESK & OFFICE ASSISTANT
Goodwyn Flooring Companies
1 2024 - Current
Texas A&M University College Station
Bachelor of Science from Agricultural Science
08.2011 - 05.2015
Texas A&M College Station
MINOR HORTICULTURE