Shelby Jean’ Juliette Friedel
Woodstock,Georgia
Summary
Experienced Carrier Sales Representative, and Account Manager bringing fun and enthusiasm, dedication, and great worth ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Server, Bartender, and Shift Manager
JD’s BBQ (Acworth), and JD’S on the Lake
03.2012 - Current
- Delivered Fast and Friendly Service
- Managed Closing duties, including restocking, and reconciliation of the cash drawer
- Skillfully addressed guests service needs
- Monitor dining room to ensure optimal guest experience
- Accurately recorded orders, and helped other employees to ensure excellent customer service
- Regularly checked on guests to ensure satisfaction with every food or beverage
- Worked with and trained servers to improve performance
- Maintained weekly cleanliness sheets for the restaurant.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Coverage Analyst/Sales Account Manager
Nolan Transportation Group, LLC
03.2022 - 04.2023
- Booking and scheduling shipments with our carrier partners
- Delivering your sales pitch to become an entrepreneur for your book of business
- Building relationships and negotiating competitive rates with carriers
- Monitoring, tracking, and tracing loads
- Managing, modifying, and growing core carrier relationships
- Tracking shipments and resolving issues
- Maintaining office organization and efficiency
- Negotiating shipping rates
- Developing and maintaining carrier relationships
- Communicating with customers, carriers and brokers
- Tracking carrier pick-ups/deliveries and entering data into TMS
- Directing the carrier to web portal mechanisms
- Reporting variances in times to the client/supervisor
- Data entry of shipment information into TMS
- Requesting documentation on behalf of clients.
- Identified and resolved problems through root cause analysis and research.
- Researched and adopted new technologies to add value to existing offerings.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
Freight Broker (Business Development Sales Representative)
09.2021 - 03.2022
- Delivering your sales pitch to become an entrepreneur for your book of business
- Calling customers daily and following up on potential business
- Communicating with Operations to track loads
- Calling regular carriers daily to secure equipment
- Quoting customers and providing up-to-date information
- Participating in the growth of new business
- Establishing and maintaining relationships with customers
- Collaborating with coworkers in a team-oriented environment.
Education
Florida Atlantic University
Florida Atlantic University
A.A. - Environmental Science
Santa Fe Community College
A.A. - Biology
Tallahassee Community College
Geology -
Florida State University
01.2020
Skills
- Strategic Planning
- Project Management
- Performance Metrics
- Shipping Operations
- Conflict Resolution
- Logistics Coordination
- Customer Service
- Guest Relations Management
Timeline
Coverage Analyst/Sales Account Manager
Nolan Transportation Group, LLC
03.2022 - 04.2023
Freight Broker (Business Development Sales Representative)
09.2021 - 03.2022
Server, Bartender, and Shift Manager
JD’s BBQ (Acworth), and JD’S on the Lake
03.2012 - Current
Florida Atlantic University
Florida Atlantic University
A.A. - Environmental Science
Santa Fe Community College
A.A. - Biology
Tallahassee Community College
Geology -
Florida State University
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