Shelby K. Walker
Oklahoma City
Summary
Talented and hardworking individual with excellent communication skills, a positive attitude and a self- starter with extensive customer service experience and a strong ability to multi-task, prioritize, and manage time effectively. Team player with the ability to adapt; eager to learn and gain new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fuel System Technician
The City Of Oklahoma City- General Services
02.2024 - Current
- Perform pre-trip and post-trip inspections of fuel truck and tanker.
- Inspect and operate a fuel truck to pickup and deliver fuel to various city locations.
- Dispense fuel to heavy equipment at various work sites around the city and surrounding areas.
- Maintained compliance with regulatory standards and safety requirements.
Grounds Maintenance Operator I
The City of Oklahoma City- Parks and Recreation
07.2023 - 02.2024
- Provide maintenance and upkeep to city parks and various areas throughout the city
- Operate a 60-72 in. zero turn mower, tractor with hydraulic flail mower attachment and brush hog attachment, a gas string strimmer, edger, and blower
- Operate a garbage packer to remove litter and waste throughout the city.
U-Haul Customer Service Agent (Remote)
U-Haul
02.2023 - 07.2023
- Handled high volume inbound calls from customers to resolve their concerns as well as assist with providing product knowledge and specialized support
- Updated customer profiles and reservations.
CDL Class A Driver
Werner Enterprises
06.2022 - 01.2023
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Safely transported general freight across the South and Midwest regions.
- Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
- Organized deliveries with dispatch team to ensure efficient on-time deliveries.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Veterinary Technician- Patient Care & Oncology
BluePearl Emergency & Specialty Pet Hospital
01.2020 - 06.2022
- Handled high volume inbound calls from clients seeking to be scheduled for appointments, obtain medical advice, and transferred calls to specific services in hospital
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Triaged emergency cases as they arrived at the hospital including obtaining vitals such as temperature, heart rate, and respiratory rate
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Administered chemotherapy treatments to patients diagnosed with cancer
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Veterinary Technician
Animal Health Center
08.2017 - 01.2020
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owners.
- Assessed the owner’s wants and needs in regard to their pet and provided recommendations of medical products and closed sales of preventative products such as flea and tick medication and treatments and heartworm prevention.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Education
Associate of Applied Science - Veterinary Technology
Hinds Community College
07.2018
Bachelor of Science - Agriculture- Animal Science
Alcorn State University
05.2016
Skills
- Customer Service
- Documentation and Reporting
- Organized and Analytical
- Time Management Skills
- Data Entry
- Problem Solving Skills
- Team Oriented
- Telephone Etiquette
Certification
- CDL Class A- Tanker/Hazmat Endorsement
- Certified Phlebotomy Technician
Timeline
Fuel System Technician
The City Of Oklahoma City- General Services
02.2024 - Current
Grounds Maintenance Operator I
The City of Oklahoma City- Parks and Recreation
07.2023 - 02.2024
U-Haul Customer Service Agent (Remote)
U-Haul
02.2023 - 07.2023
CDL Class A Driver
Werner Enterprises
06.2022 - 01.2023
Veterinary Technician- Patient Care & Oncology
BluePearl Emergency & Specialty Pet Hospital
01.2020 - 06.2022
Veterinary Technician
Animal Health Center
08.2017 - 01.2020
Associate of Applied Science - Veterinary Technology
Hinds Community College
Bachelor of Science - Agriculture- Animal Science
Alcorn State University
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