Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHELBY L ZEILER

SHELBY L ZEILER

Darby,MT

Summary

Dedicated Customer Service professional with more than 10 years of experience. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about building strong customer relationships, loyalty and increasing customer engagement.

Overview

9
9
years of professional experience

Work History

Office Manager

Bitterroot Rock & Ready Mix
04.2022 - Current
  • Maintain computer and physical filing systems.
  • Manage, schedule, dispatch and coordinate various aspects of pant operations for ready-mix and aggregate material.
  • Closely monitor weather for upcoming days and reschedule customers as needed for ready-mix and aggregate delivery
  • Communicate professionally and clearly with drivers, production supervisors, and clients to maximize service and production and delivery efficiency.
  • Answer routine questions from customers concerning delivery, credit, invoicing, and accounts’ balances.
  • Enter invoices, receive payments, create statements, create customer accounts in QuickBooks Desktop and QuickBooks Online

Customer Service Representative

Energy Partners Propane Solutions
08.2021 - 04.2022
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Support customers by providing helpful information, answer product and service questions, process orders, prepare correspondences, fulfill customer needs, and respond to complaints
  • Daily data entry of propane deliveries, payments and inventory
  • Contact customers for tank checks, past due accounts, payments and to get most up to date information on their account
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recorded account information to open new customer accounts

Teller/Backup Vault Teller

Farmers State Bank
06.2020 - 08.2021
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Answered 30+ customer questions daily and explain policies and procedures to solve problems and assist with complex transactions.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

Payroll Clerk

Mary Lemons, E.A.B.A
04.2019 - 06.2020
  • Processed on average 80 payrolls per month, including printing checks and ensuring deposits are made on time.
  • Performed monthly and quarterly payroll requirements in compliance with IRS, State and federal tax requirements.
  • Received, entered and paid bills accordingly for 2 bookkeeping accounts weekly, at end of every month.
  • Maintained payroll information by calculating, collecting and entering data.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Employment Coordinator

A2Z Personnel
03.2018 - 04.2019
  • Handle understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Answer on average of 20 calls, emails and faxes per day, addressing customer inquiries and solving problems.
  • Maintain confidentiality in regard to clients and employees.
  • Interview on average of 15 applicants weekly.
  • Matched clients to open positions based on skills and work requirements.
  • Maintained work structure by updating job requirements and job descriptions for all positions.

Advertising Assistant

Ravalli Republic
06.2017 - 03.2018
  • Worked closely with Sales representatives and team to run ads to clients, collect copy and coordinate design changes.
  • Manage on average of 15+ customer walk ins and calls daily to resolve newspaper delivery issues and place classified ads.
  • Create, maintain and audit records ensuring accurate and timely compliance with daily ads.
  • Attended and helped organize special events sponsored by Ravalli Republic.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Adminsitrative Support Apprentice

Montana Air National Guard
10.2014 - 11.2016
  • Created, maintained, and audited personnel records ensuring accurate and timely compliance with directives.
  • Implemented personnel readiness, deployment/mobilizations procedures, policies and procedures related to administrative communications; correspondence, messages, general office management; overall organizational structure and its interrelationship to mission.
  • Advised officers and airman on personnel issues and programs to ensure compliance with policies.
  • Prepared, published, distributed, and maintained record of official administrative orders.
  • Drafted and delivered guidance and assistance on preparing official memorandums.
  • Researched and answered questions related to records management, personnel records and deployment records.
  • Maintained and analyzed on average 300+ daily personnel training data and ensured eligible airman were entered into upgrade training.
  • Ensured proper counseling for individuals on personnel programs and procedures.
  • Proficiency of software tools and design techniques required to produce web systems beneficial for the organization.
  • Resolved routine and atypical customer problems in accordance with established methods, criteria, previous training, and past precedences.
  • Responsible for advice and assistance on program related issues and concerns; planned and coordinated effective resolutions.

Wing Conversion Temporary Technician

Montana Air National Guard
08.2014 - 09.2014
  • Accurately updated military forms such as DD214 in Installation Personnel Readiness.
  • Assisted with Computer-Based Maintenance Aids System updates cross checking manual entries with attention to detail and accuracy.
  • Maintained files manually and electronically removing/destroying/or filing data for accurate record keeping.
  • Assisted with updates for Installation Personnel Readiness checklist to meet requirements, validating changes against regulations.
  • Proficient at managing multiple projects and tasks simultaneously with ability to guide projects from inception to completion Montana Air National Guard Knowledge Operations Management.

Knowledge Operations Management Journeyman

Montana Air National Guard
05.2013 - 08.2014
  • Strategic-relationship building skills listened attentively, solved problems creatively, and used tact and diplomacy to find common ground and achieve win-win outcomes.
  • Processed daily military orders for 340 personnel in four different squadrons.
  • Attention to detail for formatting, guidelines and content of various memorandums as authorized by commanders.
  • Utilized Excel database for lodging requests, specialty tours routings, Title 10 member updates, and maintaining DD214 logs and forms upon completion.
  • Ability to plan, organize work, administer, communicate effectively, meet deadlines, gather, analyze data/products, and summarize facts to determining the adequacy and/or deficiencies of assigned programs.
  • Ensured Personally Identifiable Information and Privacy Act guidelines were maintained for all paperwork including scanning and shredding documents.

Education

Personnel Apprentice -

Personnel Apprentice Course
Biloxi, Mississippi
2015

Basic Military Training -

United States Air Force Basic Military Training
San Antonio, Texas
2013

Knowledge Operations Management Apprentice -

Knowledge Operations Management Apprentice Course
Biloxi, Mississippi
2013

High School Diploma -

Darby High School
Darby, Montana
2012

Skills

  • 10-Key data entry
  • 72 WPM typing speed
  • Multi-line phone talent
  • Account Maintenance
  • Customer Service Experience
  • Relationship Building
  • High Level Of Accuracy
  • Continuous Improvement

Timeline

Office Manager

Bitterroot Rock & Ready Mix
04.2022 - Current

Customer Service Representative

Energy Partners Propane Solutions
08.2021 - 04.2022

Teller/Backup Vault Teller

Farmers State Bank
06.2020 - 08.2021

Payroll Clerk

Mary Lemons, E.A.B.A
04.2019 - 06.2020

Employment Coordinator

A2Z Personnel
03.2018 - 04.2019

Advertising Assistant

Ravalli Republic
06.2017 - 03.2018

Adminsitrative Support Apprentice

Montana Air National Guard
10.2014 - 11.2016

Wing Conversion Temporary Technician

Montana Air National Guard
08.2014 - 09.2014

Knowledge Operations Management Journeyman

Montana Air National Guard
05.2013 - 08.2014

Personnel Apprentice -

Personnel Apprentice Course

Basic Military Training -

United States Air Force Basic Military Training

Knowledge Operations Management Apprentice -

Knowledge Operations Management Apprentice Course

High School Diploma -

Darby High School

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SHELBY L ZEILER