Pronouns
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista
Shelby Lund

Shelby Lund

Portland,OR

Pronouns

they/them/theirs

Summary

Retail manager with over ten years experience seeking a new role in non-retail servant leadership. Personal purpose: To create space for myself & others to live as their authentic selves, and be a pillar of kindness and light to the community. Eager to bring leadership skills to a role that supports local community.

Overview

12
12
years of professional experience

Work History

Store Manager, Community Lead

Starbucks Coffee Company
Portland, OR
11.2019 - Current
  • Coordinating volunteer events and donation drives in district and across Portland market.
  • Establishing and maintaining partnerships with nonprofits and community leaders.
  • Managing with integrity, honesty, and knowledge that promotes Starbucks culture, values, and mission.
  • Actively managing teams of 15 - 30 store partners by regularly conducting performance assessments, providing feedback and setting challenging goals to improve partner performance; Managing ongoing partner performance using performance management tools to support organizational objectives.
  • Establishing and maintaining positive relationships with partners by understanding and addressing individual motivation, needs and concerns.
  • Recognizing and reinforcing accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
  • Consistently reviewing store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to store team to achieve operational goals.
  • Monitoring and managing staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Regularly communicating with customers to understand their needs.
  • Using all operational tools to plan for and achieve operational excellence in store, and utilizing management information tools and analyzing financial reports to identify and address trends and issues in store performance.
  • Driving implementation of company programs by developing and communicating action plans and instructing store team to implement them to meet operational and organizational objectives.
  • Planning, identifying, communicating, and delegating appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
  • Utilizing existing tools to identify and prioritize communications and regularly using discretion to filter communications to store team.
  • Communicating clearly, concisely, and accurately in order to ensure effective store operations.

Store Manager

Michaels Companies Inc.
Portland, OR
10.2017 - 11.2019
  • All duties listed under "Assistant Store Manager" title as well as:
  • Leading and managing all aspects of Michaels retail stores, including adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensuring execution of Company policies and standards; holding team accountable for store conditions and results.
  • Delivering sales plan/profit plan and other KPIs in conjunction with annual performance objectives; managing store team to achieve their role KPIs.
  • Leading execution of customer brand promises.
  • Using company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
  • Staffing retail stores with qualified team members: Hiring, training, observing, and coaching store team to achieve results; leading performance management process, and if necessary, disciplinary process; identifying talent and developing team members for advancement; utilizing leadership competencies for continued self-development.
  • Communicating with others respectfully; remaining positive and respectful, even in difficult situations; promoting commitment to Michaels' vision and values; projecting positive image and serving as role model for others.
  • Managing teams of 30 - 45 team members successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintaining operational understanding of all store departments; cross trained, and ensuring all Managers are cross trained in Custom Framing selling and production.
  • Managing inventory control, cash control and store opening and closing procedures.
  • Implementing and leading shrink and safety programs to deliver goals.

Assistant Store Manager

Michaels Companies Inc.
Oregon City, OR
07.2016 - 10.2017
  • Overall management of Michaels store & Aaron Brothers Framing "store within a store" under supervision of Store Manager.
  • Leading all inventory processes such as freight processing, merchandising, and inventory accuracy programs.
  • Interviewing, hiring, onboarding, and training all team members under supervision of Store Manager.
  • Creating effective store schedules for teams of 20 - 30 team members based on forecasted customer levels, individual team member knowledge and service requirements.
  • Managing performance of team members through annual appraisals, individual development plans, daily observations and coaching, and performance discussions as needed.
  • Maintaining positive customer relationships by responding quickly to customer service inquiries.
  • Managing opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Customer Experience Manager

Michaels Companies Inc.
Springfield, OR
09.2010 - 07.2016
  • Providing a welcoming shopping environment, building customer relationships by identifying and assessing customers' needs and resolving problems, and maintaining favorable customer satisfaction scores.
  • Interviewing, hiring, onboarding, and training all cashiers and sales associates.
  • Writing weekly schedules for teams of 10 - 15 cashiers and sales associates.
  • Managing performance of and developing team members through annual appraisals, daily observations and coaching, and performance discussions as needed.
  • Meeting store rewards program goals through training of direct reports.
  • Supervising daily operations and sales functions to maximize revenue, customer satisfaction, and team member productivity.
  • Coordinating store classes and events, creating event calendars, and increasing class and event sales.

Education

Certificate - Esthetics & Nail Technology

Northwest College
Eugene, OR
06.2012

Bachelor of Science - Environmental Science

University of Oregon
Eugene, OR
06.2010

High School Diploma -

Creswell High School
Creswell, OR

Skills

  • Business Analysis
  • Business Leadership
  • Community Engagement and Relations
  • Event Coordination
  • Employee Development and Training
  • Microsoft Office 365®
  • Multitasking and Organization
  • Problem Anticipation and Resolution
  • Verbal and Written Communication

Accomplishments

  • PNW Women's Impact Network (WIN) Ambassador.
  • Received Spirit of Starbucks Award in 2020 for commitments to WIN.

Timeline

Store Manager, Community Lead

Starbucks Coffee Company
11.2019 - Current

Store Manager

Michaels Companies Inc.
10.2017 - 11.2019

Assistant Store Manager

Michaels Companies Inc.
07.2016 - 10.2017

Customer Experience Manager

Michaels Companies Inc.
09.2010 - 07.2016

Certificate - Esthetics & Nail Technology

Northwest College

Bachelor of Science - Environmental Science

University of Oregon

High School Diploma -

Creswell High School

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Shelby Lund