Shelby White
Des Moines,WA
Summary
Seasoned Administrative Professional adept at seamlessly integrating project technical aspects and making information relatable to non-technical personnel. Clear communicator, decision maker and problem solver. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Years of personal development in computer technology with intention to continue education and enrichment in a field that fosters this interest.
Overview
9
9
years of professional experience
Work History
Reception & Clinic IT Support
Saltwater Animal Hospital
12.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Resolved diverse range of technical issues across multiple systems
- Promoted efficiency among departments with prompt resolution of system issues.
Customer Service Representative
Priceless Pet Clinic
04.2022 - 11.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
Shipping Coordinator
Bellmont Cabinets Co.
05.2016 - 12.2019
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Oversaw warehouse crew preparing loads.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Developed useful shipping systems to establish cost-effective delivery of products.
Administrative Assistant
Coddington Construction
01.2014 - 12.2016
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Conducted research and gathered information in support of construction supervisor's decision-making responsibilities.
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Diagnosed and resolved hardware and software issues.
Production Manager
C & R Boger Construction
01.2016 - 05.2016
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Determined suitable crew requirements, scheduled employees/teams to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Education
Associate of Arts - Theatre Costume Design
Fashion Institute of Design And Merchandising
Los Angeles, CA2014
Associate of Arts - Fashion Design
Fashion Institute of Design And Merchandising
Los Angeles, CA2013
Associate of Arts - Theatre Production
Highline College
Des Moines, WA2011
Skills
- Production Scheduling
- Digital Technology & Technical Integration
- Administrative Support
- Client & Vendor Correspondence
- Creative Solutions
- Organizational Systems
- Goal Minded
- Interoffice Communications
- Workflow Improvements
- Documentation
Timeline
Reception & Clinic IT Support
Saltwater Animal Hospital
12.2022 - Current
Customer Service Representative
Priceless Pet Clinic
04.2022 - 11.2022
Shipping Coordinator
Bellmont Cabinets Co.
05.2016 - 12.2019
Production Manager
C & R Boger Construction
01.2016 - 05.2016
Administrative Assistant
Coddington Construction
01.2014 - 12.2016
Associate of Arts - Theatre Costume Design
Fashion Institute of Design And Merchandising
Associate of Arts - Fashion Design
Fashion Institute of Design And Merchandising
Associate of Arts - Theatre Production
Highline College
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