Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelbys Rojas

Kissimmee,FL

Summary

Self-motivated Customer Service Representative with 3+ years experience in customer service providing assistance, support, and solutions to customers' inquiries, concerns, and issues.

Overview

3
3
years of professional experience

Work History

Walmart

Customer Service Represenative
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Retail Sales Manager

Burlington
06.2022 - 02.2024
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

High School Diploma -

Poinciana Highschool
Kissimmee, FL
05-2022

Valencia College
Kissimmee, FL

Skills

  • Customer service
  • Staff management
  • Sales expertise
  • Account management
  • Telephone skills
  • Time Management
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Walmart

Customer Service Represenative
02.2024 - Current

Retail Sales Manager

Burlington
06.2022 - 02.2024

High School Diploma -

Poinciana Highschool

Valencia College

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Shelbys Rojas