Shelbyshadell Gibbs
1101 Newfield Rd BM,MD
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 15 years of experience working in busy different environments.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
John Hopkins Bayview Medical Center
06.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier
McDonald’s
09.2007 - Current
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Made change and returned correct cash and coin to patrons.
- Tallied cash drawer at beginning and end of each work shift.
Package Handler
Federal Express / FedEx Ground
11.2022 - 06.2023
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Managed warehouse operations and verified proper shipment procedures.
Warehouse Package Handler
UPS
11.2021 - 05.2023
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Checked products for damage or other issues before packing into boxes.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Supermarket Cashier
Harris Teeter
03.2022 - 12.2022
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Retrieved items for customers and verified prices.
Front Desk Agent
Candlewood Suites Hotel
03.2022 - 11.2022
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
Assistant Quality Manager
Amazon DCA1
11.2017 - 10.2022
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Rejected defective products and approved correct products.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
Shift Manager
Exclusive/ Turning Point Men Fashion
08.2014 - 03.2021
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Cleaned, closed and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Floor Associate Cashier
Upscale Beauty Supply
05.2016 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Opened and closed store independently and prepared nightly bank drop for manager.
Restaurant Waitress/ Host
Horseshoe Casino Johnny Sanchez Restaurant
03.2013 - 10.2016
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Met with chef to review daily specials and menu changes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Wig & Hair and Makeup Manager
KC Hair And Beauty
08.2014 - 08.2016
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered telephone calls to provide information and schedule new appointments.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
Wendy/Night Shift Crew
Cashier Night Shift Crew
09.2010 - 11.2015
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared materials for following shift.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Tallied cash drawer at beginning and end of each work shift.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Sales Representative
Blue City
09.2012 - 07.2014
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Education
Medical Assisting
New York University
New York, NYBusiness Management
New York University
New York, NYWoodlawn High School Center For Pre-Eng. Res.
Baltimore, MD05.2012
Skills
- Sales experience
- Reporting skills
- Business planning
- Mail Sorting
- Bookkeeping
- Troubleshooting
- Software Diagnosis
- IT Support
- Windows 10
- Programming
- First Aid and CPR
- Simple Dressings
- Accurate Money Handling
- Point of Sale Systems
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Sales Associate
John Hopkins Bayview Medical Center
06.2023 - Current
Package Handler
Federal Express / FedEx Ground
11.2022 - 06.2023
Supermarket Cashier
Harris Teeter
03.2022 - 12.2022
Front Desk Agent
Candlewood Suites Hotel
03.2022 - 11.2022
Warehouse Package Handler
UPS
11.2021 - 05.2023
Assistant Quality Manager
Amazon DCA1
11.2017 - 10.2022
Sales Floor Associate Cashier
Upscale Beauty Supply
05.2016 - 01.2019
Shift Manager
Exclusive/ Turning Point Men Fashion
08.2014 - 03.2021
Wig & Hair and Makeup Manager
KC Hair And Beauty
08.2014 - 08.2016
Restaurant Waitress/ Host
Horseshoe Casino Johnny Sanchez Restaurant
03.2013 - 10.2016
Sales Representative
Blue City
09.2012 - 07.2014
Wendy/Night Shift Crew
Cashier Night Shift Crew
09.2010 - 11.2015
Cashier
McDonald’s
09.2007 - Current
Medical Assisting
New York University
Business Management
New York University
Woodlawn High School Center For Pre-Eng. Res.
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