SHELDA KIRKLAND
Hazlehurst, GA,Cell
Summary
Medical Assistant, Admission clerk/Supervisor, Financial Counselor, Radiology Clerk, Central Scheduler
Overview
10
10
years of professional experience
Work History
SCHEDULER/RADIOLOGY CLERK
APPLING HEALTH CARE
05.2019 - Current
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
ADMISSIONS CLERK
APPLING HEALTH CARE
04.2017 - Current
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and [Type] facility policies.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
ADMISSIONS SUPERVISOR, FIANCIAL COUNSLER
APPLING HEALTH CARE
05.2018 - 05.2019
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Admissions Clerk
Jeff Davis Hospital
01.2014 - 04.2016
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and [Type] facility policies.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Education
CERTIFIED MEDICAL ASSISTANT - Medical Assisting With Business
ALTAMAHA TECH
DOUGLAS,GEORGIA08.1995
High School Diploma -
COFFEE HIGH SCHOOL
DOUGLAS, GEORGIA06.1987
Skills
- Operational Requirements
- Clerical Support
- Records Management
- Current Medical Assistant Certification
- Medical Records Verification
- Call Transfers
- Outpatient Procedures
- Schedule Patients
- Interventional Radiology
- Image Databases
- Computer Proficiency
- Patient Education
- Patient Data Identification
- Adaptable and Flexible
- Calendar and Appointment Management
- Payment Scheduling and Collection
- Preparing Treatment Rooms
- Patient Safety
- Staff Training
- Insurance Authorizations
- Online Systems
- Health Education
- Teamwork and Collaboration
- Postage Meter
- Patient Advocacy
- Patient Medical Histories
- Route Messages
- Radiology
- Taking Client Histories
- Scheduling Tests and Procedures
- Data Entry Software
- Business Correspondence
- Office Supplies and Inventory
- Intake Interview
- CPT Coding
- Message and Report Transcription
- Payment Plan Options
- Advising Patents
- Certified Medical Administrative Specialist
- Office Coordination
- Answer Telephones
- Reminder Calls
- Patient Health Information Access
- Financial Statements
- Patient Database Maintenance
- Spreadsheet Updating
- Information Assistance
- Quality Control
- Patient Data Management Systems
- Practitioner Support
- Staff Leadership
- Claim Forms
- Organization and Time Management
- HIPAA
- Customer Experience
Timeline
SCHEDULER/RADIOLOGY CLERK
APPLING HEALTH CARE
05.2019 - Current
ADMISSIONS SUPERVISOR, FIANCIAL COUNSLER
APPLING HEALTH CARE
05.2018 - 05.2019
ADMISSIONS CLERK
APPLING HEALTH CARE
04.2017 - Current
Admissions Clerk
Jeff Davis Hospital
01.2014 - 04.2016
CERTIFIED MEDICAL ASSISTANT - Medical Assisting With Business
ALTAMAHA TECH
High School Diploma -
COFFEE HIGH SCHOOL