Summary
Overview
Work History
Education
Skills
Certification
Timeline

Shelda Morose

West Palm Beach,FL

Summary

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible hard worker, with 4+ years of experience in customer service, sales and office administration. A Solid team player, with a great positive attitude Energetic and dependable with passion for organization and accuracy. Knowledge of inventory management and logistics principles, coupled with skills in data entry and warehouse operations. Focused on streamlining processes to ensure efficient and timely receipt of goods. Professional receiver with strong background in inventory management, logistics, and warehouse operations. Skilled in coordinating shipments, maintaining accurate records, and ensuring compliance with safety standards. Collaborative team player focused on achieving results, adapting to changing needs, and supporting team success. Proven ability to handle high-pressure situations with precision and reliability. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience
3
3
Certification

Work History

Lead Receiver

Aldi's Distribution Center
11.2021 - 10.2024
  • As a load checker I responsible for securing and monitoring each loading of trucks, ensuring the correct products are selected and loaded in the right quantities
  • Collaborated with team members to unload deliveries, optimizing time management and workflow.
  • Maintained accurate records of received goods, ensuring proper documentation for accountability purposes.
  • Conducted regular performance evaluations for receiving team members, identifying areas for improvement and providing constructive feedback accordingly.
  • Identified damaged or missing items upon receipt, promptly reporting issues to relevant parties for resolution.
  • Ensured timely processing of inbound shipments by prioritizing tasks and delegating responsibilities effectively.
  • Trained new staff members on receiving procedures, fostering a cohesive and efficient team dynamic.

Food and Beverage Manager

Wawa
06.2017 - 12.2021
  • As a Food and Beverage Manager I was responsible for overseeing and managing all aspects operations such as budget management, team leadership, customer service, and compliance with health and safety regulations
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Manager

Tropical Smoothie Cafe
01.2019 - 06.2021
  • Managing employees which includes hiring, taining and retraining employees, organize team schedules, handling staff questions and going over day to day task and assessments
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier

Joseph Classic Market
08.2013 - 02.2014
  • Worked as a cashier handling money and making sure every customer walks out the store very happy and satisfied and wanting to come back
  • My goal everyday was to make my customers day by making sure they have everything they wanted and needed before ever leaving the store as well as offering other items to them so that way they never leave with out ever second guessing of what they have bought
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Customer Service Representative

Platinum Marketing
09.2011 - 05.2012
  • Work as an advisor handling inbound and outbound calls, to potential students
  • Data entry
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Associate's degree - Business Management

Palm Beach State College, Palm Beach, FL
01.2016

High school diploma -

South Tech Academy, Boynton Beach, FL
01.2012

Skills

  • Business Management
  • Restaurant Management
  • Warehouse safety
  • Shipping and receiving
  • Distribution center operations
  • Barcode scanning
  • Heavy lifting
  • Certified forklift driver
  • Adaptability and flexibility
  • Critical thinking
  • Reliability
  • Multitasking Abilities
  • Problem-solving abilities
  • Teamwork and collaboration
  • Microsoft office

Certification

Food Handler Certification, ServSafe

Timeline

Lead Receiver - Aldi's Distribution Center
11.2021 - 10.2024
Assistant Manager - Tropical Smoothie Cafe
01.2019 - 06.2021
Food and Beverage Manager - Wawa
06.2017 - 12.2021
Cashier - Joseph Classic Market
08.2013 - 02.2014
Customer Service Representative - Platinum Marketing
09.2011 - 05.2012
Palm Beach State College - Associate's degree, Business Management
South Tech Academy - High school diploma,
Shelda Morose