SHELDEEN LYN
Delray Beach
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service that enhances customer satisfaction and loyalty. Collaborates effectively within teams, adapts to changing demands, and drives results through efficient, empathetic interactions.
Overview
16
16
years of professional experience
Work History
Lead Consultant
FedEx Office Print & Ship Center
01.2024 - Current
- Delivered print, shipping, and business solutions to meet client needs.
- Supported merchandising, pricing, and workflow efficiency to enhance daily operations.
- Coached teammates and resolved customer concerns to improve service quality.
Assistant Manager
Latitude Restaurant & Lounge
01.2019 - 01.2023
- Led and trained a team of 12+ employees.
- Managed payroll, scheduling, inventory, and daily operations.
- Maintained efficient operations and accurate records.
Assistant Recruiter
Advanced Call Center Technologies
01.2018 - 01.2019
- Facilitated candidate interviews to assess qualifications and suitability for roles.
- Coordinated and organized hiring documentation to streamline recruitment process.
- Collaborated with hiring managers to define role requirements and create effective job postings.
Customer Service Representative
Advanced Call Center Technologies
01.2016 - 01.2017
- Handled high-volume customer interactions to ensure timely and effective resolutions.
- Achieved performance targets consistently.
Warehouse Supervisor
Premier Waste Management Limited
01.2011 - 01.2014
- Managed inventory processes to ensure optimal stock levels.
- Coordinated purchasing activities to acquire necessary materials.
- Managed dispatch operations to facilitate efficient logistics.
- Oversaw daily warehouse operations to maintain workflow efficiency.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ07-2026
CXC - English, Human & Social Biology, Principles of Business, Principles of Accounts, Mathematics
Solid Base Computer Institute
Skills
- Team leadership & development
- Problem Solving
- Customer Service
- Reliability
- Confidentiality
- Attention to Detail
Timeline
Lead Consultant
FedEx Office Print & Ship Center
01.2024 - Current
Assistant Manager
Latitude Restaurant & Lounge
01.2019 - 01.2023
Assistant Recruiter
Advanced Call Center Technologies
01.2018 - 01.2019
Customer Service Representative
Advanced Call Center Technologies
01.2016 - 01.2017
Warehouse Supervisor
Premier Waste Management Limited
01.2011 - 01.2014
CXC - English, Human & Social Biology, Principles of Business, Principles of Accounts, Mathematics
Solid Base Computer Institute
High School Diploma -
Penn Foster College