Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheldeen Morales

Waianae,HI

Summary

Reliable Shift Leader with over a decade experience in the customer service industry. Excellent motivational leader who successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating a warm and welcoming environment for guests.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee Company
08.2017 - Current
  • Certified Barista and new employee trainer.
  • Completed store opening and closing procedures.
  • Managed cash handling, inventory and promotional procedures.
  • Utilizing tools to effectively communicate plans and goals for the team throughout the day.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Store Manager

Jamba Juice Hawaii
04.2020 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with guests.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsible for hiring, promoting, training and mentoring new team members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Administrative Assistant

Neil Nakai Incorporated
04.2011 - 11.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma -

Kapolei High School
Kapolei, HI

Bachelor of Science - Nursing

Arizona State University
Online
05.2026

Skills

  • Effective Communicator
  • Customer-Oriented
  • Staff Development
  • Strong verbal and written communication
  • Creative Problem-Solving
  • Goal Setting and Tracking
  • Coaching and Mentoring

Certification

  • Certified Barista Trainer, Starbucks - 5 years
  • Food Safety Handler Certification

Timeline

Store Manager

Jamba Juice Hawaii
04.2020 - 08.2021

Shift Supervisor

Starbucks Coffee Company
08.2017 - Current

Administrative Assistant

Neil Nakai Incorporated
04.2011 - 11.2013

High School Diploma -

Kapolei High School

Bachelor of Science - Nursing

Arizona State University

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Sheldeen Morales