Sheldena Horton
FUQUAY VARINA,NC
Summary
Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 6 years of experience in Bus Driver roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Driver
Wake County Public Schools
08.2018 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained NC driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Customer Service Representative
Full Creative
04.2015 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
St Mary Health Care
01.2012 - 05.2014
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Wake Technical Community College
Raleigh, NC05.2021
Skills
- Regulatory Compliance
- Commercial Driving
- Clean driving record
- Commercial driving
- Technology-based navigation
- Local route knowledge
Certification
Public Notary of North Carolina
Timeline
Bus Driver
Wake County Public Schools
08.2018 - Current
Customer Service Representative
Full Creative
04.2015 - 08.2018
Customer Service Representative
St Mary Health Care
01.2012 - 05.2014
GED -
Wake Technical Community College
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