Sheldon Cooper
Rochester,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
CubeSmart Self Storage
Houston, Texas
08.2020 - 03.2022
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed over 500 storage units and parking spaces
- Protected store from loss or theft by setting and enforcing clear security policies.
Personal Care Technician
Rochester General Hospital
Rochester, New York
06.2019 - 02.2020
- Supported daily hygiene needs of up to 20 patients at a time by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
Retention Specialist
Sutherland Global Services
Rochester, NY
06.2016 - 06.2019
- Developed new strategies for customer retention activities.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Adhered to appropriate legal scripting when required.
- Consistently placed in the top 50 sales and retention percentage
Crew Member/Shift Manager
McDonald's
Rochester, NY
07.2015 - 10.2018
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Rochester Career Mentoring Charter School
East Rochester, NY 08.2012 -
Skills
Customer Relations
undefinedHobbies
- Trying new restaurants
- Fishing
- Long Road Trips
- Business Psychology
Timeline
Store Manager
CubeSmart Self Storage
08.2020 - 03.2022
Personal Care Technician
Rochester General Hospital
06.2019 - 02.2020
Retention Specialist
Sutherland Global Services
06.2016 - 06.2019
Crew Member/Shift Manager
McDonald's
07.2015 - 10.2018
High School Diploma -
Rochester Career Mentoring Charter School
08.2012 -
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