Sheldon Costa
Boston,Massachusetts
Summary
Effective Assistant Property Manager with a strong focus on customer service, efficient operations, effective team management, and comprehensive emergency response planning. Collaborates seamlessly with property ownership, vendors, and tenants to ensure optimal property performance and tenant satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Lincoln Property Company
02.2021 - Current
- Processed rent statements, ensuring accurate and timely billing and collection procedures.
- Assisted in coordinating large-scale events within the life science building, including event planning, logistics, vendor management, and budgeting.
- Acted as a primary point of contact for tenant issues, promptly addressing concerns and providing effective solutions to maintain tenant satisfaction.
- Collaborated with the accounting team to resolve complex financial matters, such as budget variances, expense allocations, and forecasting.
- Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs.
- Assisted in lease administration tasks, including lease renewals, rent escalations, and lease abstracting.
- Utilized property management software to track lease agreements, maintenance requests, and financial data.
LOSS PREVENTION SUPERVISOR
Boston Long Wharf Marriott
09.2017 - 02.2021
- Oversaw all aspects of loss prevention operations within the hotel, ensuring a safe and secure environment for guests and employees.
- Developed and implemented comprehensive loss prevention policies and procedures to minimize risks and prevent incidents.
- Conducted regular audits and assessments of security protocols, identifying areas for improvement and implementing corrective actions.
- Led investigations into incidents of theft, fraud, or misconduct, working closely with law enforcement and legal authorities as needed.
- Provided training and education to hotel staff on loss prevention awareness, emergency response procedures, and safety protocols.
- Collaborated with the hotel management team to develop and implement crisis management plans and contingency strategies.
ASSET PROTECTION SUPERVISOR
Bloomingdales
12.2013 - 09.2017
- Supervised a team of loss prevention officers to ensure the safety and security of customers, employees, and merchandise.
- Conducted surveillance of internal and external threats to profitability using CCTV and proprietary case management software
- Conducted internal investigations of employee theft and collaborate with law enforcement on successful conclusion of such cases
- Trained Asset Protection staff, retail managers and store employees on shortage control and prevention methods through a weekly email communication cadence and interactive presentations at weekly all store rallies
- Certified in interview and interrogation techniques by Wicklander-Zulwaski.
Education
Bachelor of Arts - Communication
GORDON COLLEGE
Wenham, MA05.2012
Skills
Event Planning and Community Engagement
Leadership and Team Development
Communication and Follow-up
- Customer Satisfaction
- Coordinate Documents
- Safe Work Practices
Certification
Emergency response (CPR, First Aid
Certified)
Timeline
Assistant Property Manager
Lincoln Property Company
02.2021 - Current
LOSS PREVENTION SUPERVISOR
Boston Long Wharf Marriott
09.2017 - 02.2021
ASSET PROTECTION SUPERVISOR
Bloomingdales
12.2013 - 09.2017
Bachelor of Arts - Communication
GORDON COLLEGE
Similar Profiles
Timothy MackTimothy Mack
Maintenance Supervisor at Lincoln Property Company/Willow Bridge Property CompanyMaintenance Supervisor at Lincoln Property Company/Willow Bridge Property Company
Donovan FlynnDonovan Flynn
Assistant Property Manager at Lincoln Property CompanyAssistant Property Manager at Lincoln Property Company
Jordan RosenbaumJordan Rosenbaum
Senior Portfolio Manager at Lincoln Property CompanySenior Portfolio Manager at Lincoln Property Company
Hesam BahreiniHesam Bahreini
AP/AR Specialist at Lincoln Property CompanyAP/AR Specialist at Lincoln Property Company
Yichen ZhouYichen Zhou
Peer Leader at Global House, Boston UniversityPeer Leader at Global House, Boston University