Sheldon C. Scott
Cincinnati,OH
Summary
Personable and dependable, with strong commitment to providing compassionate and efficient patient care. Knowledge of basic medical terminology and proficiency in operating patient transport equipment ensures smooth, timely, and safe transfers. Committed to enhancing patient experiences and supporting healthcare teams through reliable and attentive service.
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in Desired Position role.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Friendly and reliable individual with strong interpersonal skills and positive attitude. Possesses basic understanding of customer service principles and manual labor, including effective time management and attention to detail. Committed to maintaining welcoming environment and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Hosting
LaRosa's Pizzeria
11.2018 - 07.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cart Attendant/ Registered
Target
08.2020 - 01.2021
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
Barista
Starbucks
02.2021 - 10.2023
- Dedicated customer service professional with a primary role in order-taking, cashier duties and order preparation, both at the front counter and the drive-through
- An adaptive learner of Starbucks’ systems and technology
- Recognized for my reliability and entrusted with overseeing store operations, training new employees, and managing inventory
- Played a pivotal role in ensuring high productivity and excellent service outcomes
Patient Transporter
Children’s Hospital
04.2024 - 02.2025
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Education
Never Finished - None
Miami University – Hamilton Campus
Hamilton, OH05.2021
High school diploma -
Mt. Healthy High School
Cincinnati, OH05.2019
Skills
- Customer service
- Proficient in computer programs
- Time management
- Solutions-oriented
- Patient transportation
- Professionalism and ethics
- Basic life support certification
- Problem resolution
- Equipment moving
- Safety protocols
- Critical thinking
- Patient lifting
- Equipment cleaning and inspection
- Problem-solving
- Teamwork and collaboration
- Reliability
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
Activities
- Volunteer, Matthews 25 Ministries, Cincinnati, OH
- Usher, College Hill Christian Church, Cincinnati, OH
- Passionate about personal fitness
- A strong affinity to animals; responsible for taking care of several
- Having a huge Green thumb, owning and tending to all of my 30 indoor plants
Timeline
Patient Transporter
Children’s Hospital
04.2024 - 02.2025
Barista
Starbucks
02.2021 - 10.2023
Cart Attendant/ Registered
Target
08.2020 - 01.2021
Hosting
LaRosa's Pizzeria
11.2018 - 07.2020
High school diploma -
Mt. Healthy High School
Never Finished - None
Miami University – Hamilton Campus
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