Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheldon Fidele

Sunrise,FL

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any environment. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented Floor Supervisor successful at directing 20 team members and consistently achieving clear results. Proficient in MOD operations, including compliance requirements and performance optimization strategies. Offering 3 years of progressive experience in Management, customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Puma
11.2022 - Current
  • Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
  • Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
  • Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
  • Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Associates.
  • Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
  • Manage and monitor Loss Prevention education and awareness programs.
  • Directly responsible for Loss Prevention and Operational compliance within store.
  • Manage and achieve or exceed all Inventory and Shrink goals
  • Manage and communicate merchandise opportunities to Store and / or the Assistant Store Manager.
  • Participate in new store openings and/or store closings; travel may be required.
  • Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
  • Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
  • Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
  • Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
  • Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers.
  • Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Floor Supervisor

Timberland
05.2021 - 11.2022
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Managed schedule for 20 team members with focus on effective coverage of sales floor needs.
  • Ensure compliance to all Core Policies and Procedures.
  • Offsite storage.
  • Hardware maintenance. (CCTV, PC, POS, Handhelds, Printers)
  • Assist Store Manager with operations training.
  • Mark out of stocks: Defective, Damage product, employee allotments, charitable donations.
  • Maintenance & placing of supply orders.
  • Inventory Control. (Shipping & Receiving, transfers, alterations & repairs, known thefts, miss-mates, damages)
  • Maintains organization & effectiveness of stockroom in compliance with Timberland standards.
  • Enforcement of employee health and safety policies.
  • Promotes Timberland b rand, brand purpose, and lives Timberland brand values
  • Model Selling Manager Role.
  • Directing of Sales Associates.
  • Assist with ongoing training of Sales Associates.
  • Communicate sales objectives and motivate sales staff.
  • Resolve customer issues.
  • Maintain LP & Safety Awareness.
  • Maintain visual standards.
  • Perform all opening / closing management responsibilities.
  • Accountable for Key Performance Indicators.

Technical Support Representative

Teleperformance
03.2021 - 05.2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
  • Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
  • Use software to source and input customer data accurately as related to the inquiry
  • Attend training from the comfort of your own home and transition to our brick and mortar facility upon training completion

Cashier Supervisor

Forever 21
03.2019 - 03.2021
  • Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed
  • Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
  • Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
  • Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Partners with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
  • Leads overall store earning by driving top line sales while managing controllable contribution.
  • Understands and utilizes daily sales reports to direct and prioritize tasks.
  • Adapts to a fast-paced environment, capable of managing multiple priorities at once.
  • Supports all management, visual and sales teams consistently. Provides support in all cross functional departments, including but not limited to, store maintenance.
  • Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Warehouse Associate

ShipMonk
07.2018 - 06.2019
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepare orders by picking, packing, and sorting items
  • Loading and unloading delivery trucks by hand truck
  • Help maintain an organized, safe, and clean work environment
  • Assist in the inventory control process
  • Use proper safety equipment at all times
  • Follow safety rules and promote a safe work environment
  • Assist other departments as requested

Education

Associate of Arts - Dental Hygiene

Broward College
Fort Lauderdale, FL
05.2023

High School Diploma -

Piper High School
Sunrise, FL
06.2019

Skills

  • Quality controls
  • POS systems operations
  • Operations oversight
  • Team Supervision
  • Employee training
  • Warehouse Logistics
  • Staff Management
  • Staff supervision
  • Order picking and processing
  • Shipping and receiving
  • Data Entry
  • Training and Development
  • Distribution and warehousing
  • Customer Relations
  • Performance Optimization

Languages

English
Native or Bilingual
HAITIAN CREOLE
Native or Bilingual

Timeline

Assistant Store Manager

Puma
11.2022 - Current

Floor Supervisor

Timberland
05.2021 - 11.2022

Technical Support Representative

Teleperformance
03.2021 - 05.2021

Cashier Supervisor

Forever 21
03.2019 - 03.2021

Warehouse Associate

ShipMonk
07.2018 - 06.2019

Associate of Arts - Dental Hygiene

Broward College

High School Diploma -

Piper High School

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Sheldon Fidele