Christine Dodson
Dorchester,MA
Summary
Results-oriented Medical Records Coordinator successful at overseeing office operations, projects and medical records. Knowledgeable about working with paper and electronic records. Seeking to bring 23 years of experience to long-term position.
Overview
38
38
years of professional experience
Work History
Senior Clinical Intake Specialist
Blue Cross and Blue Shield
Boston, MA
09.2022 - Current
- Verify member eligibility, collect demographic and pertinent clinical information, and document results in the computer system.
- Build cases in the computerized member record using information gathered from faxes and/or phone calls.
- Documentation of information using department standards of documentation.
- Communication with providers regarding the assigned DRG, and/or any necessary decision data.
- Assignment of accurate codes to all diagnoses and procedures and the DRG, recoding, and updating cases when applicable.
- Communication with the Clinical Review team to ensure continuity of the notification, coding, and review processes.
- Management of workload within regulatory turnaround time requirements and mandated timeframes for processing cases.
- Handling protected health information consistent with department and company policies and regulatory requirements.
- Assist in refinement and implementation of unit workflows to enhance efficiency and support unit/department goals.
- Assist implementation of all new utilization management processes and programs in accordance with business plans to provide quality customer service to all customers.
- Ability to cross-train to develop the variable skills necessary to support all team responsibilities
Senior Medical Records Coordinator
Sherrill House
Jamaica Plain, MA
12.2018 - 03.2022
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Completed timely uploads of medical records to patient vaults.
- Evaluated the quality and integrity of electronic chart data.
- Developed and maintained clear policies for every step of medical record creation, validation and filing.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Organized patient charts, gathering medical histories, lab results and consents.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Worked with HR staff to accurately track and update paid time off.
- Managed payroll and time and attendance systems.
- Coordinated payroll and resource allocation for PayCom system.
Senior Unit Coordinator
Sherrill House
Jamaica Plain, MA
06.2004 - 12.2018
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in hospital department and nursing home.
- Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
- Audited and completed charts, evaluations and medical forms.
- Reviewed and completed admission and discharge assessments.
Daycare Owner/Operator
My Little Ones Daycare
Dorchester, MA
11.2001 - 11.2016
- Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
- Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and operational policies and procedures.
- Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
- Interpreted government codes to meet safety and security codes.
Operations Associate
Massachusetts General Hospital
Cambridge, MA
06.1999 - 08.2001
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Prepared detailed reports and unit documentation and distributed completed files.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Solicited medical history information from patients to provide best and most effective medical advice.
Dietary Aide
Massachusetts General Hospital
Cambridge, MA
05.1986 - 06.1999
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Reported and documented resident changes in consumption or behaviors.
- Set up trays and food service carts to deliver food to residents.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Stocked food and other supplies for main kitchen and units.
- Checked and updated diet orders via computer database.
Education
High School Diploma -
James Madison High School
Norcross, GA04.2005
Skills
- ICD-9 Coding Experience
- Appointment Scheduling
- Health Record Index Maintenance
- Medical History Recording
- Attention to Detail
- Clerical Functions
- Medical Billing Processing
- Certified Medical Coder
- Time Management
- Data Entry
- Verbal and Written Communication
- Schedule Management
Timeline
Senior Clinical Intake Specialist
Blue Cross and Blue Shield
09.2022 - Current
Senior Medical Records Coordinator
Sherrill House
12.2018 - 03.2022
Senior Unit Coordinator
Sherrill House
06.2004 - 12.2018
Daycare Owner/Operator
My Little Ones Daycare
11.2001 - 11.2016
Operations Associate
Massachusetts General Hospital
06.1999 - 08.2001
Dietary Aide
Massachusetts General Hospital
05.1986 - 06.1999
High School Diploma -
James Madison High School
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