Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHELDON HALL

Chicago

Summary

Reliable worker with solid background in coordinating dispatch operations efficiently. Proven track record of streamlining processes and enhancing team productivity. Demonstrated ability in managing logistics and resolving complex scheduling issues. As well as

transportation professional committed to ensuring timely and safe delivery of goods. Extensive experience in navigating various routes and maintaining vehicle integrity. Highly reliable with strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Truck Driver

Cody Metal Finishing
02.2025 - 08.2025
  • Executed timely transportation of goods across various routes, ensuring adherence to safety regulations and delivery schedules.
  • Conducted routine vehicle maintenance checks to ensure optimal performance and compliance with safety standards.
  • Demonstrated excellent customer service skills by effectively communicating with clients regarding delivery schedules and addressing any concerns.
  • Managed load securement and ensured cargo safety during transport to minimize damage and loss.

Bus Operator

Chicago Transit Authority
08.2023 - 08.2024
  • Ensured the safe and timely transportation of passengers while adhering to all traffic regulations and company policies.
  • Delivered exceptional customer service by assisting passengers with inquiries and providing information about routes and schedules.
  • Conducted regular vehicle inspections to maintain operational safety and compliance with maintenance standards.
  • Managed daily schedules and coordinated with dispatch to ensure smooth operations and timely service delivery.
  • Responded promptly to emergencies and incidents, implementing safety protocols to ensure passenger safety.

School Bus Driver

First Student
01.2023 - 08.2023
  • Ensured the safe and timely transportation of students to and from school, adhering to established schedules and routes.
  • Maintained a clean and well-functioning bus, conducting regular inspections and reporting maintenance needs to ensure safety compliance.
  • Implemented effective communication with parents and school officials to address concerns and provide updates regarding transportation services.
  • Monitored student behavior during transit to promote a safe and respectful environment.

National Vice President

Transportation Workers Union Local 320
01.2018 - 11.2022
  • Advise management on matters related to the enforcement of the CBA, disciplinary action or grievance procedures.
  • Host or attend meetings with local team, company, media, or other interested parties to discuss labor relations matters, such as contract negotiations, grievances, arbitrations, etc.
  • Draft contract proposals or counter-proposals for collective bargaining or other company policies. Interpret contractual agreements for employer and members engaged in collective bargaining or other labor relations processes.
  • Investigate and evaluate member complaints or disputes to determine viability. Mediate discussions between employer and employee in attempt to reconcile differences. Monitor company or workforce adherence to labor agreements.
  • Negotiated the March 1 2020 - March 31 2024 collective bargaining agreements.
  • Mentored emerging leaders, fostering professional growth and succession planning within the organization.

Dispatch Coordinator

Divvy Bike Share
11.2013 - 11.2022
  • Coordinated daily dispatch operations, ensuring timely delivery of goods and optimal route planning.
  • Trained and supervised new dispatch, and drivers ensuring adherence to company policies and safety standards.
  • Analyzed data trends to optimize bike distribution strategies across service areas, improving user access.
  • Resolved customer inquiries and complaints related to shipping and delivery, maintaining a high level of customer satisfaction.
  • Prepared and maintained accurate records of task, including tickets and delivery confirmations.

Academic Advisor Office Support Specialist

Northeastern Illinois University
03.2015 - 05.2015
  • Provided comprehensive administrative support to academic advisors, ensuring efficient scheduling and coordination of student appointments.
  • Assisted in the development and implementation of student engagement initiatives, enhancing the overall student experience.
  • Managed the office's communication channels, responding to inquiries and directing students to appropriate resources.
  • Collaborated with faculty and staff to organize workshops and events that promote academic success and personal development.
  • Advised students on academic policies, programs, and course selection to enhance educational outcomes.

Education

Associate of Science - Electrical and Electronic Systems

Lincoln College of Technology
Melrose Park, IL
02-2027

Business Management

Northeastern Illinois University
01.2015

Skills

  • Commercial Driving
  • Customer Service
  • Dispatch Software
  • Policy Development
  • Training New Hires
  • Delegating Work
  • Scheduling

Certification

Commercial Drivers License, Class B, SPB

Timeline

Truck Driver

Cody Metal Finishing
02.2025 - 08.2025

Bus Operator

Chicago Transit Authority
08.2023 - 08.2024

School Bus Driver

First Student
01.2023 - 08.2023

National Vice President

Transportation Workers Union Local 320
01.2018 - 11.2022

Academic Advisor Office Support Specialist

Northeastern Illinois University
03.2015 - 05.2015

Dispatch Coordinator

Divvy Bike Share
11.2013 - 11.2022

Associate of Science - Electrical and Electronic Systems

Lincoln College of Technology

Business Management

Northeastern Illinois University

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