Sheldon Henderson

Teller Operations Supervisor

MidFirst Bank

El Reno, OK

07.2013 - Current

Ensured proper documentation was completed prior to authorizing any type of transaction involving funds held at the bank.
Assessed staffing needs, trained and supervised tellers, monitored daily performance of team members, and provided feedback for improvement.
Prepared weekly and monthly reports on operational activities including customer satisfaction surveys.
Maintained relationships with customers to build loyalty and promote additional services offered by the bank.
Drafted correspondence with vendors related to purchasing supplies needed for day-to-day operations of the branch office.
Provided support during peak hours such as opening and closing times or when large numbers of customers were present in the branch office.
Resolved customer complaints promptly by providing accurate information and proposing effective solutions.
Conducted regular audits of cash drawers to ensure accuracy of balances and prevent losses due to errors or theft.
Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
Created teller team schedules to maintain adequate staffing.
Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
Reviewed and approved transactions above limits and authority levels of teller staff.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.