Sheldon Henry
Houston,TX
Summary
Dynamic security professional with extensive experience at GaurdaWorld, excelling in crowd control and emergency response. Proven ability to enhance safety protocols through meticulous ID verification and incident reporting. Recognized for strong situational awareness and effective teamwork, contributing to a secure environment at high-profile events.
Overview
9
9
years of professional experience
Work History
Event Security Guard
GaurdaWorld
Houston, TX
01.2024 - Current
- Monitored crowd behavior to prevent altercations and maintain a peaceful environment.
- Conducted thorough security assessments before events to identify potential risks.
- Escorted approved individuals into secure locations to ensure safety protocols.
- Performed comprehensive patrols of buildings and grounds to investigate concerns.
- Maintained composure and critical thinking during stressful situations.
- Scanned personnel and packages with handheld wands and x-ray machinery for security.
- Verified photo identification before granting facility access to enhance security measures.
- Collaborated with team members to efficiently manage all aspects of event security.
Security Specialist
Allied Universal Security Services
Houston, TX
09.2023 - Current
- Cultivated welcoming atmosphere by greeting guests professionally and courteously, prioritizing safety.
- Collaborated with local law enforcement to strengthen relationships, improving joint incident responses.
- Proactively detected potential threats through surveillance monitoring and incident report analysis.
- Conducted regular audits of security measures, identifying improvement areas and recommending changes.
- Enhanced security through comprehensive risk assessments and implementation of effective measures.
- Patrolled and monitored premises using company vehicle, bicycle, and on foot.
Package Handler
Fed Ex Ground
Houston, TX
07.2023 - 12.2023
- Implemented sorting and organizing techniques to enhance package handling efficiency.
- Adhered to safety regulations, ensuring a secure work environment.
- Reduced package damage rates through careful handling and strict compliance with safety protocols.
- Verified accuracy of shipping information to prevent misdelivery of packages.
- Assembled, sealed, and loaded packages into designated trucks efficiently.
- Utilized hand-held scanners and physical logs for precise tracking of item movements.
- Demonstrated ability to thrive in fast-paced environments while meeting tight deadlines.
- Maintained compliance with company guidelines regarding proper lifting techniques.
Online Personal Shopper
Walmart
Houston, TX
09.2022 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage for customer pickup.
- Reviewed orders for accuracy and compliance with purchase-by dates.
- Achieved high satisfaction ratings by expediting order completion and ensuring product quality.
- Collaborated with customers to clarify order requirements and service expectations.
- Assisted customers in locating products and checked inventory at other locations.
- Consistently met deadlines while maintaining quality standards for accuracy and timeliness.
- Memorized store layouts and planograms to optimize order fulfillment routes.
- Tracked substitutions and promptly informed customers of any changes.
Online Grocery Associate
Whole Food Market
Missouri City, TX
11.2021 - 09.2022
- Fulfilled online grocery orders accurately, enhancing customer satisfaction.
- Placed completed orders in labeled storage, maintaining appropriate temperature for freshness.
- Tracked substitutions and promptly informed customers of changes.
- Trained new Online Grocery Associates, sharing best practices for order processing.
- Assisted customers in locating products and checking availability at other sites.
Online Personal Shopper
Amazon Warehouse
Missouri City, TX
11.2021 - 02.2022
- Placed completed orders in designated, temperature-controlled storage for customer pickup.
- Reviewed orders for accuracy and compliance with purchase-by dates prior to pickup.
- Achieved high satisfaction ratings by promptly completing orders and selecting quality items.
- Collaborated with customers to fulfill order specifications and service expectations.
- Consistently met deadlines while ensuring accuracy and quality standards were maintained.
Store Protection Specialist
Ross Dress for Less
Houston, TX
11.2020 - 09.2021
- Conducted thorough investigations into theft and fraud, collaborating with law enforcement as needed.
- Coordinated electronic security systems with external vendors, ensuring optimal functionality of CCTV and alarms.
- Trained new Store Protection Specialists on policies and best practices for retail security.
- Enhanced customer service by assisting shoppers, fostering a welcoming store environment.
- Implemented effective loss prevention strategies, significantly reducing theft incidents through staff training.
- Prepared detailed incident reports after security breaches, facilitating appropriate follow-up actions.
- Resolved conflicts between customers and employees, maintaining professionalism and ensuring calm resolutions.
Crew Member
Burger King
Houston, TX
08.2019 - 11.2019
- Handled front counter, drive-thru, and various service areas efficiently.
- Took orders, prepared meals, and processed payments accurately.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously.
- Collaborated effectively with team members to ensure timely order completion.
Cashier/Customer Service
Houston Garden Center
Houston, TX
08.2017 - 11.2018
- Greeted customers entering store and promptly addressed inquiries.
- Welcomed shoppers and assessed individual requirements.
- Worked flexible hours and additional shifts to support business operations.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
Overnight Stocker and Receiver
HEB Grocery Store
Houston, TX
09.2016 - 02.2017
- Streamlined store operations by accurately stocking shelves and organizing products overnight.
- Minimized customer wait times through backup support at checkout during peak hours.
- Ensured timely completion of special projects and displays, aligning with store objectives.
- Fostered positive team dynamics by assisting colleagues in meeting deadlines.
- Conducted expiration date checks on perishable items, removing expired stock as required.
- Reduced out-of-stock occurrences by efficiently unloading delivery trucks and sorting goods.
- Collaborated with team to execute large-scale restocking projects under tight deadlines.
- Prepared store for daily operations by arranging merchandise displays for daytime staff.
Education
High School Diploma -
Sharpstown High School
Houston, TXSkills
- ID verification and incident reporting
- Emergency response and public safety
- Perimeter security and asset protection
- Security camera monitoring and theft prevention
- Event evacuation and crowd control
- Situational awareness and critical thinking
- Team leadership and teamwork
- Data entry and multitasking
- Reliable and responsible attitude
- Coaching and mentoring skills
- Attention to detail and problem-solving
Timeline
Event Security Guard
GaurdaWorld
01.2024 - Current
Security Specialist
Allied Universal Security Services
09.2023 - Current
Package Handler
Fed Ex Ground
07.2023 - 12.2023
Online Personal Shopper
Walmart
09.2022 - 05.2023
Online Grocery Associate
Whole Food Market
11.2021 - 09.2022
Online Personal Shopper
Amazon Warehouse
11.2021 - 02.2022
Store Protection Specialist
Ross Dress for Less
11.2020 - 09.2021
Crew Member
Burger King
08.2019 - 11.2019
Cashier/Customer Service
Houston Garden Center
08.2017 - 11.2018
Overnight Stocker and Receiver
HEB Grocery Store
09.2016 - 02.2017
High School Diploma -
Sharpstown High School