Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheldon Kale

Austin,TX

Summary

Proven to adapt and thrive in any work environment. Self-Motivated, Highly competitive leader who knows how to motivate a team to keep morale and productivity high.

Overview

12
12
years of professional experience

Work History

Grocery Manager

Randalls
10.2022 - Current
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
  • Assisted in recruiting, hiring and training of team members.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.

Night Manager

Randalls
05.2020 - 10.2022
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.

Night Stocker

Randalls
12.2019 - 05.2020
  • Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
  • Unloaded arriving product stock and moved to store display areas.
  • Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
  • Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.

Project Manager

Yobored
04.2017 - 08.2018
  • Supervised 5 teams (25 employees) on my day to day throughout our redesign and development process.
  • Set project timelines and kept teams on the right task to complete milestones according to the deadlines and their schedule.
  • 1 on 1 individual meetings.
  • Set up team meetings to make sure everyone is on the same page and in the mind set to maximize productivity.
  • Proficient with Jira and AGILE boards.
  • Monitored timelines and flagged potential issues to be addressed.
  • Completed projects on time and under labor budgets.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality.

Sales Representative

Yobored
05.2016 - 04.2017
  • In person Sales.
  • Planned and scheduled marketing events.
  • Cold calls.
  • Tailored sales approaches and techniques to specific demographics to increase marketing and Sales effectiveness.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent verbal communication skills.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Supervisor

BurgerFi
01.2014 - 05.2016
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Made the schedules to keep labor cost but still have an effective team.
  • Ordered the food shipments.
  • Trained new employees.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Education

High School Diploma -

James Bowie High School
06.2015

Skills

  • Interpersonal communication skills
  • Problem-solving skills
  • Customer relations
  • Retention strategies
  • Networking
  • Strategic planning
  • Marketing understanding
  • Customer service and assistance
  • Verbal and written communication
  • Customer service management
  • Training and mentoring
  • Complaint handling
  • Goal oriented

Timeline

Grocery Manager

Randalls
10.2022 - Current

Night Manager

Randalls
05.2020 - 10.2022

Night Stocker

Randalls
12.2019 - 05.2020

Project Manager

Yobored
04.2017 - 08.2018

Sales Representative

Yobored
05.2016 - 04.2017

Supervisor

BurgerFi
01.2014 - 05.2016

High School Diploma -

James Bowie High School

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