Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheldon L. Griffin

Killeen

Summary

Retail leader with extensive experience at AT&T, specializing in sales management and team development. Achieved consistent sales growth and improved customer service through targeted training and performance evaluations. Expertise in recruitment and onboarding, cultivating a high-performing team culture that enhances results and customer loyalty.

Overview

18
18
years of professional experience

Work History

Retail Store Manager

AT&T
Harker Heights
11.2021 - Current
  • Surpassed monthly sales goals by strategically leading and motivating team members.
  • Trained and developed team members to enhance customer service skills.
  • Cultivated innovative culture among sales representatives to drive performance improvements.
  • Executed marketing initiatives for new products, boosting customer interest and engagement.
  • Managed inventory to ensure optimal stock levels and enhance product visibility.
  • Resolved customer issues swiftly, reinforcing loyalty and satisfaction.
  • Elevated customer service skills through targeted training programs for staff members.
  • Coordinated staff schedules to guarantee adequate coverage during peak hours.
  • Recruited talent. Conducted interviews, and onboarded new employees.
  • Oversaw daily operations, including purchasing, inventory control, merchandising, and distribution.

Assistant Store Manager

AT&T
Temple
10.2020 - 11.2021
  • Coach and Develop Sales associates daily to improve sales metrics.
  • Trains New hired employees for sales floor duties.
  • Develop sales strategies daily and monthly.
  • Provide support to the Store Manager for daily store activities, provides reports on daily sales progress and procedures.
  • Assist with daily inventory receiving and shipping.
  • Inventory performed counts on a weekly and monthly basis.
  • Maintained cash registers, petty cash and payment Kiosks.
  • Provides quarterly updated sales progress to the Store Manager and Area Retail manager.
  • Maintains the overall look of store setup for phones and display items.
  • Conducts daily goal check-ins and monthly meetings to gauge sales success and provides feedback to sales associates to assist in creating monthly goals.
  • Subject Matter Expert for monthly in-store projects and district wide services.

Retail Sales Consultant

AT&T
Killeen
10.2007 - 10.2020
  • Delivered exceptional customer service to ensure positive store experiences.
  • Achieved all sales objectives through effective product promotion and customer engagement.
  • Performed troubleshooting and addressed technical needs to enhance customer satisfaction.
  • Maintained comprehensive knowledge of products, pricing, promotions, and services.
  • Managed administrative tasks, including customer contracts and order completion.
  • Monitored competitive offers and provided valuable market feedback to Store Manager.
  • Demonstrated features and benefits of wireless technology and devices effectively.
  • Led sales floor activities while supporting daily store operations.

Education

Associates of Science - Homeland Security- Emergency Management

Central Texas College
Killeen, TX
05.2018

Diploma - General Studies

C.E. Ellison High School
Killeen, TX
05.1999

Skills

  • System knowledge
  • Team leadership
  • Sales management and training
  • Recruitment and staffing
  • Customer service excellence
  • Performance evaluation
  • Active listening
  • Sales presentations and planning
  • Retail expertise
  • Onboarding and interview techniques
  • Candidate sourcing strategies
  • Communication skills

Timeline

Retail Store Manager

AT&T
11.2021 - Current

Assistant Store Manager

AT&T
10.2020 - 11.2021

Retail Sales Consultant

AT&T
10.2007 - 10.2020

Associates of Science - Homeland Security- Emergency Management

Central Texas College

Diploma - General Studies

C.E. Ellison High School

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