Summary
Overview
Work History
Education
Skills
Interested In
Timeline
Generic

Sheldon Lynn

Madison,Wisconsin

Summary

Over 23 years of experience in customer service including positions as restaurant/bar manager, wait/bar staff, maitre d'. Retail and sales experience also includes creating displays for merchandise, stocking shelves, and order fulfillment. Outgoing, responsible, and resourceful. Able to maintain positive attitude, handle urgent or difficult situations with confidence, and bring in lifelong patrons.

Overview

12
12
years of professional experience

Work History

Produce Supervisor

Whole Foods Market
01.2024 - Current
  • Mentored new sales associates to contribute to store's positive culture.
  • Reduced food waste by monitoring expiration dates and implementing proper storage techniques.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Increased customer satisfaction with exceptional service and attention to detail in produce displays.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Shift Manager

Everly
09.2023 - Current
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cash-handling responsibilities included running individual reports and master checkout reports for end-of-day paperwork; was responsible for checking out servers, food runners, hosts, and bartenders after dinner service, locking all doors, and ensuring equipment was closed down where necessary and clean at the end of the day.
  • Cultivated professional working relationships with peers and supervisors.
  • Set an example of professional & friendly customer service for coworkers.

Owner/Artist

SheltronArt, Ltd.Co. / www.sheltronart.com
12.2017 - Current
  • Accepts commissions for custom artwork through word-of-mouth and online advertising; creates all online presence and social media posts
  • Builds & maintains trusted relationships with clients while working on custom art projects
  • Keeps up with weekly/monthly schedule for incoming and current projects with an average of 5 projects per month
  • Communicates directly with all potential and existing clients in order to collaborate on our visions for the final project
  • Created/maintains website for past and current work.

Bar Manager/Bartender

Gates & Brovi
08.2022 - 03.2023
  • Completed weekly inventory, ordering, organization of all wine, liquor, beer, and bar supplies
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed staff of 4-5 bartenders/barbacks (makes schedule, trains new staff, etc)
  • Maintained 4-6 shifts per week as bartender which included opening/closing duties; cash handling procedures; extensive knowledge of beer, wine, & liquor, cocktails, etc
  • Provided excellent customer experience
  • Educated servers & FOH staff on proper bar service; drink/menu changes
  • Occasionally worked as Floor Manager to assist GM and AGM; worked directly alongside GM & AGM on day-to-day basis.
  • Closed out cash register and prepared cashier report at close of business.

Framing Manager

Clemson Variety & Frame
06.2018 - 12.2021
  • Built custom picture frames at a high-volume frame shop for diplomas/documents, photography, original artwork, paintings on canvas, collegiate memorabilia, etc
  • Guided clientele through framing needs (choosing mats/mouldings/layout/etc); learns about preservation & conservation of specific artwork needs
  • Skillfully operated power tools associated with woodworking; has knowledge of software used to design layouts of matting/artwork/etc
  • Lead a staff of 2 employees through specific ins & outs of the frame shop schedule, incoming work, and deadlines
  • Worked directly beside the owner of the store to make decisions about the business and projects.

Wait Staff/Bartender

1826 Bistro
06.2018 - 12.2021
  • Worked as waitstaff/bartender during dinner service in small, fine dining atmosphere
  • Maintained extensive knowledge of food items & their preparations, as well as the wine & cocktail menus
  • Constantly learned about local vendors, seasonal offerings, and frequent menu changes
  • Assisted all other employees with duties such as making drinks, food prep, running food, table checks, and clearing tables.

Full Time Manager/Bartender/Event Planner

Viva Wine Bar (no longer in business)
04.2016 - 05.2018
  • Worked 6 days per week performing the open/closing duties of popular, small town wine bar with 60+ seats
  • Planned monthly/weekly events centered on the community & wine
  • Maintained stock/inventory/ordering supplies from vendors and making adjustments for past/projected monthly sales
  • Staffed & scheduled 2-4 employees when necessary
  • Performed all day-to-day cleaning and maintenance duties
  • Kept up with current wine knowledge and was able to guide guests through the menu including wines & beers from around the world.

Lead Hostess

Del Frisco's Double Eagle Steak House
09.2012 - 12.2014
  • Directed the nightly reservations and seatings of an extremely high-volume, fine dining restaurant (average ~250 per night)
  • Oversaw the flow of guests and performed 'table checks' in a 16,000sq/ft restaurant including 2 private dining rooms
  • Learned the role of the Private Dining Coordinator and filled in for her while she was out of office for conferences or on vacations; assisted the PDC when necessary
  • Worked alongside management to create a healthy & positive workplace for all staff; resolve issues with reservations/issues with guests
  • Lead a team of up to 6-7 hostess co-workers; delegated responsibilities to the team; gave urgent instructions; and set an example of confidence & friendliness while in a high-pressure restaurant work environment.

Education

Level II Sommelier -

WSET (Wine & Spirit Education Trust)
01.2023

Level I Sommelier -

NWS (National Wine School)
11.2022

Esthetics -

Greenville Technical College
05.2022

Visual Art -

UNC School of the Arts
06.1998

Skills

  • Customer service
  • Organizational skills
  • Customer care
  • Sales
  • Scheduling
  • Multi-tasking
  • Inventory counting

Interested In

Server/Bartender/FOH

Timeline

Produce Supervisor

Whole Foods Market
01.2024 - Current

Shift Manager

Everly
09.2023 - Current

Bar Manager/Bartender

Gates & Brovi
08.2022 - 03.2023

Framing Manager

Clemson Variety & Frame
06.2018 - 12.2021

Wait Staff/Bartender

1826 Bistro
06.2018 - 12.2021

Owner/Artist

SheltronArt, Ltd.Co. / www.sheltronart.com
12.2017 - Current

Full Time Manager/Bartender/Event Planner

Viva Wine Bar (no longer in business)
04.2016 - 05.2018

Lead Hostess

Del Frisco's Double Eagle Steak House
09.2012 - 12.2014

Level II Sommelier -

WSET (Wine & Spirit Education Trust)

Level I Sommelier -

NWS (National Wine School)

Esthetics -

Greenville Technical College

Visual Art -

UNC School of the Arts

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Sheldon Lynn