Earnesia Nobles
Brandon,FL
Summary
Accomplished professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Insurance Agent
USAA
03.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Licensed Insurance Agent
New York Life
05.2018 - 03.2023
- Coverage review.
- Increase & Decrease polices.
- Add additional coverage.
- Exchange polices.
- Payment processing.
- Process loans.
- Update beneficiary,and client information.
- Analyzed customer requirements to determine which products or services would provide the best fit.
- Informed clients of policies and procedures.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
Customer Experience Specialist
U.S Bank
04.2023 - 03.2025
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Transferring funds for customers.
- Checking available balances for customers
- Reporting debit cards lost or stolen for customers and sending them a replacement card.
- Transferring customers to proper departments depending on their needs.
Personal Assistant
Organo Gold
01.2016 - 04.2018
- Took customer orders over the phone.
- Cleaned/Maintained office space & events.
- Promoted new products.
- Served products at events.
- Collected payment for products.
- Advertised products.
- Promoted Ganoderma (a healthy herb that is infused in all of the products).
- Filed paperwork and organized computer-based information.
- Sourced and ordered office equipment and supplies.
Customer Service Representative
Covergy's-Cabela's/H & R Block
08.2015 - 03.2016
- Processed customer orders over the phone.
- Located price information for customers/clients.
- Responsible for trouble shooting.
- Guided clients through the software.
- Upgraded/Downgraded.
- Compared products for customers.
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist
Lex's Events
07.2012 - 07.2015
- Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted customers and visitors in-person and via telephone calls.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Entered daily data in computer systems and documented office activities.
- Corresponded with clients through email, telephone or postal mail.
Medical Assistant
Children’s Medical Clinic
03.2011 - 06.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Gave vaccination shots to patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Education
Bachelor Of Business Science - Business
University of Phoenix
OnlineBusiness Certificate - Small Business And Entrepreneurship
University of Phoenix
Online 11.2021
Medical Assisting Diploma - Medical Assisting
EVEREST UNIVERSITY
TAMPA, FL2011
High School Diploma -
BLAKE HIGH SCHOOL
Tampa, FL06.2010
Skills
- Sales techniques
- Effective communication
- Self-motivated professional
- Customer service
- Problem-solving
- Strong communication skills
- Data entry
- Quick learner
- Good listening skills
- MS Office proficiency
- Computer proficient
- Customer Experience Improvement
- Ability to Be Flexible
- Microsoft Office
- Customer Care
- Team Goals
- Customer Data Confidentiality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Business Metrics
Accomplishments
-NSLS(The National Society of Leadership and Success)
Entrepreneurial/Creative History
E.N.W Podcast:
On the E.N.W Podcast we dive into current events, celebrity gossip, and real life issues. We also got the chance to chop it up with special guest.
The Almighty Foundation:
This is my non-profit where my mission is to educate and empower youth to prevent gun violence within our communities. Our latest project is the Almighty project where we seeking a permanent location so that we can give every day services that consist of a mentorship program,job and educational resources, and occasional festivities.
Timeline
Insurance Agent
USAA
03.2025 - Current
Customer Experience Specialist
U.S Bank
04.2023 - 03.2025
Licensed Insurance Agent
New York Life
05.2018 - 03.2023
Personal Assistant
Organo Gold
01.2016 - 04.2018
Customer Service Representative
Covergy's-Cabela's/H & R Block
08.2015 - 03.2016
Receptionist
Lex's Events
07.2012 - 07.2015
Medical Assistant
Children’s Medical Clinic
03.2011 - 06.2012
Medical Assisting Diploma - Medical Assisting
EVEREST UNIVERSITY
High School Diploma -
BLAKE HIGH SCHOOL
Bachelor Of Business Science - Business
University of Phoenix
Business Certificate - Small Business And Entrepreneurship
University of Phoenix
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