Sheldon Moglia
Midwest City,OK
Summary
Dedicate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced technician with over 18 years of experience in customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Library Technician
Oklahoma Department Of Rehabilitation Services
Oklahoma City, Oklahoma
07.2004 - Current
- Exceptional Customer service skills
- Help customers with technology instructions
- Step by step Customer troubleshooting
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Located desired customer items through interlibrary loan system and coordinated state wide deliveries.
- Organized and maintained detailed records for [Job title] on equipment use, materials logs and circulation activities.
- Catalogued and sorted books and library materials.
- Maintained and updated patron records in library system database.
- Assisted patrons with operation of library audio/visual equipment.
- Communicated with other local and regional schools to locate materials for students and teachers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Repaired Braillers
- Perkins brailler repair Certifications
- Conflict resolution training
- Crucial Converstations
- Head Library Tech with employee supervision
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Homeschool
Midwest City, Ok05.2000
Skills
- Workday
- People soft
- Microsoft Excell
- MS Word
- Critical Thinking
- Technical Support Services
- Special Event Projects
- Software Applications
- Database Systems
- Active Listening
- Inventory Software
- Equipment Operations
- Reading Comprehension
- Integrated Library Systems
- Advanced Excel Spreadsheet Functions
- Cataloging and Shelving
- Complex Problem-Solving
- Accurate Recordkeeping
- Account Updates
- Customer Satisfaction
- Office Equipment
- Clerical Support
- Notebook Computers
- Book Scanning
- Creative Solutions
- Understanding Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Call Documentation
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Customer Service and Assistance
- Microsoft Office
- Organization and Time Management
Certification
Perkins Braillers repair Certification
Timeline
Library Technician
Oklahoma Department Of Rehabilitation Services
07.2004 - Current
High School Diploma -
Homeschool
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