Summary
Overview
Work History
Education
Skills
Timeline
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Sheldon Mooney

Wilmington,Delaware

Summary

Diligent Staff Member offering 10-year history of handling tasks such as optical claims billing and choosing appropriate lens and frame options while providing exceptional customer service. Learns new processes quickly and consistently seeks out ways to support team objectives. Proficient in multiple EHR/PMS software systems such as Uprise, Compulink, Crystal PM and Eyefinity.

Overview

10
10
years of professional experience

Work History

Customer Support Representative Tier 1

VisionWeb
09.2021 - Current
  • Connected with customers to address questions and resolve issues through phone and email.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Monitored administration tools to ensure seamless user login experiences, eliminating need for manual intervention. Verified successful submission of claims to ensure error-free processing.
  • Consistently demonstrated exceptional proficiency by efficiently receiving and resolving highest volume of calls on weekly basis. Successfully managed and addressed diverse inquiries, showcasing strong communication and problem-solving skills to enhance overall customer satisfaction.

RCM Representative

VisionWeb
06.2021 - 10.2023
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Manage patient billing and insurance claims for medical facility.
  • Creating reports, analyzing data, identifying lost revenue, collecting payments, and implementing revenue cycle management (RCM) strategies to minimize losses.
  • Coordinate billing and collection activities
  • Monitor accounts receivables activity
  • Oversee monthly close processes, including reporting and account balancing
  • Ensure accurate billing of insurance providers and patients
  • Document medical billing denials from insurance providers

ABO Certified Optician

Simon Eye Associates
08.2018 - 06.2021
  • Trained on EHR software, specifically Compulink
  • Established and maintained positive relationships with patients and other staff members by assisting with variety of questions and tasks to provide exceptional customer service
  • Responded sensitively and competently to service patients with diverse cultural backgrounds
  • Scheduled exams, managed pre-certifications and verified insurance coverage
  • Assisted patients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Prepared spectacle work orders outlining all specifications for new lenses and frames
  • Familiarized with transmitting spectacle work orders using VisionWeb
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Maintained confidentiality in compliance with rules and regulations of HIPAA.

Licensed Optician/Lab Technician

IDesign Optical
08.2017 - 12.2017
  • Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements
  • Set up machines to polish, bevel or grind lenses, flats or other precision optical elements
  • Inspected lens blanks to detect flaws, verified smoothness of surface and checked thickness of coating on lenses
  • Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.

Licensed Optician

Sears Optical
08.2014 - 08.2017
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
  • Suggested and discussed optimal lens, coating, frame recommendations and optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
  • Performed spherical and multifocal contact lens fittings
  • Ordered contacts, glasses, sunglasses and accessories to office customers
  • Filed claims with vision and medical insurance companies to garner payment for optical services
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
  • Adjusted and repaired new and previously purchased frames to satisfy patient demands by bending and shaping with hands, tools and heat
  • Educated clients about how to adapt to, wear and care for eyeglasses.

Education

2 Year Diploma - Opticianry

Seneca College
Northyork, Ontario
07.2013

High School Diploma -

St. Theresa
Belleville, Ontario
06.2011

Skills

  • Customer service skills
  • Vision insurance specialist
  • Vision claims submission
  • Advanced EHR/PMS knowledge
  • Data Management
  • Customer Success Management
  • Report Generation
  • Incoming Call Management
  • Device Installation
  • Account Administration

Timeline

Customer Support Representative Tier 1

VisionWeb
09.2021 - Current

RCM Representative

VisionWeb
06.2021 - 10.2023

ABO Certified Optician

Simon Eye Associates
08.2018 - 06.2021

Licensed Optician/Lab Technician

IDesign Optical
08.2017 - 12.2017

Licensed Optician

Sears Optical
08.2014 - 08.2017

2 Year Diploma - Opticianry

Seneca College

High School Diploma -

St. Theresa

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