Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheldon Odom

Brandon,MS

Summary

Dear Sir or Madam: Please accept this letter as expressed interest for a full-time position with your company. The enclosed resume will provide information regarding my experience and abilities. During the examination of this resume, it will indicate a considerable amount of experience in various types of positions. I would be happy to serve in any capacity in which you feel I am most qualified. I offer a high energy level, strong human relation skills, and the willingness to put forth the extra effort needed to produce quality results. I have over 20 years’ experience in management/supervisor field. I managed a department where I expanded the sales team from 50 representatives to 100 representatives. Due to the success of the department that I manage, we were able to expand sales to include mass market accounts. I enjoy working with the public, as well, demonstrating products, and educating others in their uses. I believe I would excel in management because I truly find management a challenging and rewarding career; as well, my management background offers an advantage in better understanding the management environment. I am searching for an organization in which my skills, abilities, and experience will be utilized to their fullest extent. Please contact me at (601) 214-4848 to arrange an interview or to discuss my qualifications in greater detail. Objective: To obtain secure full-time employment in a position that will utilize my managerial, organizational, and team building skills. I would like to work for a progressive company that provides excellent customer service. Summary of Qualifications: Fully committed to providing the highest possible standards of customer service and support. Proven ability to train, supervise and motivate, and evaluate employees People oriented; enjoy working directly with customers and the general public. Self-starter; can be depended on to complete a task under minimal supervision. Understands and appreciates the importance of a job well done.

Overview

21
21
years of professional experience

Work History

Manager

Eaton Corporation -Aerospace
Jackson, MS
08.2021 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Enforced federal, state, local and company rules for safety and operations.
  • Conducted employee observations and documented findings.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Supported accident investigations and prepared related paperwork.

Operations Manager

Hopkins Advantage
Madison, MS
09.2015 - 08.2021
  • Provide and encourage a safe work environment while ensuring all safety rules are being followed
  • Monitor quality indicators to ensure employees are following standard operating procedures
  • Provide and maintain operation budget to ensure staffing goals are met and on target
  • Monthly job observations to maximize efficiency, safety and production outputs
  • Setup team building, environmental training, to provide leadership skills in order to strengthen employee’s relations and team morale
  • Ensuring employees are in compliance with client's policies and procedures while enforcing company's handbook
  • Ensure new employees are oriented with policies and facilities
  • Provide open communication with clients, management team of weekly reporting, record retention, and performance expectations per company policy.

Area Manager

Nissan North America
Canton, MS
01.2003 - 01.2014
  • Align Vehicle Evaluation Section (AVES)
  • New Model Lunch Team
  • AVES trainer for New Model Lunch (worked in Japan for 3MONTHS )
  • Responsible for detecting and ensuring that Nissan has the highest quality vehicle made in the automotive industry
  • Conduct line audits to ensure technicians understand their (SOS) Standard Operation Sheets
  • Track and Report countermeasure that are in place for major defect
  • Supervisor over body ( DMT ) fitters
  • (4 yrs.)
  • Supervisor Body shop closures
  • (3 yrs.)
  • Manager over QC for the Quality Control Body Shop (4yrs.

General Manager

Extreme Wheels and Tires
Ridgeland, MS
01.2003 - 01.2014
  • Responsible for inside and online sales of customized wheels
  • Oversee the entire store functions on a daily basis
  • Continuously maintains a high sales volume
  • Responsible for closing store and making deposits
  • Make sure store is staffed properly to assist customers
  • Performs marketing and advertising duties.

Quality, Shipping, and Receiving Manager

  • Responsible for production scheduling for approximately 60 people
  • Interfaced with engineering for corrective action measure on quality related issues
  • Implemented training courses for new recruits – speeding and profitability
  • Promoted understanding of business requirements, system capabilities, and daily job responsibilities.

Education

MBA - Business Management

Jackson State University
Jackson, MS
12-2022

BBA - Business Administration

Jackson State University
Jackson, MS
12.1999

Skills

  • Quality Control Management
  • Complaint Handling & Resolution
  • Sales & Marketing
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Sales & Margin Improvement
  • Team building & Training
  • Cost-Reduction Strategies
  • Order Fulfillment
  • Career Achievements
  • Acquiring over 20 years of management skills
  • Expanded a sales team from 50 to 100 representatives
  • Received numerous letters of recommendation, and appreciation from customers, and management
  • Software Skills
  • Microsoft Word, Excel, PowerPoint, Office Outlook, MS Power Point, MS Access
  • Performance Tracking and Evaluation
  • Project Management
  • Staff Development
  • Teamwork and Collaboration
  • Managing Operations and Efficiency
  • Recruitment and Hiring
  • Performance Evaluations
  • Team Building
  • Documentation and Reporting
  • Employee Coaching and Motivation

References

References: Excellent recommendations upon request.

Timeline

Manager

Eaton Corporation -Aerospace
08.2021 - Current

Operations Manager

Hopkins Advantage
09.2015 - 08.2021

Area Manager

Nissan North America
01.2003 - 01.2014

General Manager

Extreme Wheels and Tires
01.2003 - 01.2014

Quality, Shipping, and Receiving Manager

MBA - Business Management

Jackson State University

BBA - Business Administration

Jackson State University
Sheldon Odom