Experienced healthcare professional with a background in medical, behavioral health, and patient care settings. Demonstrated ability to provide exceptional client support and exhibit strong leadership skills in a team environment. Committed to delivering high-quality care and ensuring patient satisfaction. Skilled at managing complex situations and collaborating with interdisciplinary teams for optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician/Manager
Great Xpectations LLC
11.2019 - Current
Directing operations in-home
Developing budgets
Overseeing day-to-day operations
Hiring and training employees
Implementing programs for residents
Delegating work schedules to employees and ensuring that all patients are well cared for and managed
Management and Leadership Training
Assisted individuals with their daily life activities and personal hygiene
Responsible for following everyone’s support plan/objectives
Keeping a clean, safe environment for the clients & staff
Administering medications at designated times according to doctors’ orders
Overseeing activities, budgets, & schedules for clients & staff
Making sure that all logs (fire drills, medication, cleaning, attendance, weekly audits progress notes, etc..) are correct
Making sure group home passes state audits & inspections
Behavioral Health Technician II
Southwest Behavioral & Health Services
08.2018 - Current
Provide screening, assessment, treatment planning, life skills
Pre-vocational training, related documentation, case management, crisis intervention
Individual and group counseling services to SMI & GMI consumers in a residential environment
Responsible for contributing to and creating a recovery-based environment
Supervise and monitor clients while in the Crisis Recovery Unit
Checking vital signs as needed
Assessing clients in crisis and assisting in setting/reaching attainable goals
Participates in Utilization Management and Quality Management activities
Provide input in daily staffing for utilization review and discharge planning
Provide clients with information on behavioral health issues and make appropriate referrals to SBH programs and other appropriate community agencies as needed
Coordinate client discharge with the CRU Utilization Review Coordinator and client’s treatment team, partnering with outside treatment teams where appropriate
Utilize verbal and behavioral defusing and de-escalation techniques
Facilitated on-site activities, support groups, and outings for clients.
Conducted client rounds to check on residents.
Behavioral Health Technician
Aurora Behavioral Health System
06.2015 - 05.2018
Monitored consumer's activity and progress
Developed routines for consumers
Managed consumer behavior plan to ensure compliance
Trained in de-escalation techniques
Checked consumer vital signs regularly
Assisted residents through education with daily life/social skills, hygiene, and nutrition
Education
Certification - Phlebotomy
Northwest Phlebotomy School
Phoenix, AZ
08.2024
Certification - CNA
Yond Institute of Learning
Goodyear, AZ
07.2024
Skills
Communication skills
Respect for cultural diversity and the disenfranchised Population
Documentation and organization
Problem-solving under pressure
Goal orient
Flexible schedule
Monitoring Vitals
CPR / AED
Emergency recognition and participation
Patient Observation
Mental Health Support
Infection control understanding
Activity Listening
Safety Management
Certification
CNA Certification, Yond Institute of Learning, 06/24