Sheldon Pettigrew
Woodruff,South Carolina
Summary
Dynamic and results-driven Account Manager with over 20 years of experience in managing client relationships, driving sales, and delivering tailored IT solutions. Proven track record in exceeding sales targets and providing exceptional customer service. Skilled in cloud solutions, colocation services, and client retention.
Overview
27
27
years of professional experience
Work History
Account Manager
DartPoints (Acquired Immedion)
Greenville, South Carolina
07.2021 - Current
- Managed existing client accounts, ensuring satisfaction and handling renewals
- Met and exceeded sales quotas by effectively managing client relationships and identifying new opportunities
- Specialized in selling colocation and cloud services, providing tailored solutions to meet client needs
- Conducted regular follow-ups and meetings with clients to understand their evolving needs and provide appropriate solutions
- Collaborated with internal teams to deliver seamless service and support to clients.
Account Manager
Immedion
Greenville, South Carolina
06.2020 - 07.2021
- Maintained and strengthened relationships with existing clients while identifying new business opportunities
- Managed the entire sales process from prospecting to closing deals
- Provided clients with tailored IT solutions, ensuring high levels of customer satisfaction and retention
- Collaborated with internal teams to deliver seamless service and support to clients
- Conducted regular follow-ups and meetings with clients to understand their evolving needs and provide appropriate solutions
- Exceeded sales targets by leveraging strategic account planning and effective sales techniques.
Account Manager
Encore Technology Group, LLC (Formerly CSI - Computer Software Innovations)
Greenville, South Carolina
04.2011 - 03.2020
- Processed orders, maintained relationships, and developed business opportunities
- Managed a database for accounts using Connectwise
- Supported Account Executives in the field
- Tracked orders once placed and coordinated project setups
- Quoted prices and worked with distributors for the best pricing.
Maintenance Development Representative
Infor Global Solutions, Inc.
Greenville, South Carolina
08.2010 - 04.2011
- Collected customer data and generated qualified leads for maintenance sales reps through calling activities
- Segmented the market, profiled accounts, and identified key contacts.
Support Account Manager
Infor Global Solutions, Inc.
Greenville, South Carolina
06.2008 - 08.2010
- Protected and grew maintenance revenue customer base
- Managed annual uplift strategies and ensured timely and accurate renewals
- Initiated customer communication for yearly support contracts and resolved account issues.
Project Coordinator
Computer Software Innovations
Easley, South Carolina
07.2003 - 06.2008
- Coordinated engineering service activities, handled project scheduling, and maintained operational records
- Managed billing of engineering services totaling $250-$750K monthly.
Contract Coordinator
Datastream Systems, Inc.
Greenville, South Carolina
03.2002 - 06.2003
- Analyzed and organized contracts for the support sales department
- Maintained contracts in Onyx database software.
Domestic Technical Support Coordinator
Datastream Systems, Inc.
Greenville, South Carolina
12.1997 - 06.2001
- Sold yearly customer technical support contracts for maintenance software packages.
Sales Qualifier
Datastream Systems, Inc.
Greenville, South Carolina
08.1997 - 12.1997
- Qualified potential leads for sales personnel and conducted training for new employees.
Education
Currently Enrolled -
Spartanburg Community College
Business Management: Continuing Education -
Greenville Technical College
Skills
- Onyx
- Microsoft Windows
- Word
- Excel
- Access
- PowerPoint
- Internet Explorer
- Tiger Paw
- Cosmos
- Outlook
- Connectwise
- Connectwise Sell
- Customer service
- Telephone sales
- Training new employees
- Telephone communication
- Typing
- 10 keypad
- Problem-solving
- Teamwork
- Cloud Solutions
- Colocation Services
- Client Relationship Management
- Sales Quota Achievement
- Contract Renewals
Timeline
Account Manager
DartPoints (Acquired Immedion)
07.2021 - Current
Account Manager
Immedion
06.2020 - 07.2021
Account Manager
Encore Technology Group, LLC (Formerly CSI - Computer Software Innovations)
04.2011 - 03.2020
Maintenance Development Representative
Infor Global Solutions, Inc.
08.2010 - 04.2011
Support Account Manager
Infor Global Solutions, Inc.
06.2008 - 08.2010
Project Coordinator
Computer Software Innovations
07.2003 - 06.2008
Contract Coordinator
Datastream Systems, Inc.
03.2002 - 06.2003
Domestic Technical Support Coordinator
Datastream Systems, Inc.
12.1997 - 06.2001
Sales Qualifier
Datastream Systems, Inc.
08.1997 - 12.1997
Currently Enrolled -
Spartanburg Community College
Business Management: Continuing Education -
Greenville Technical College