Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Specialskills
References
Timeline
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SHELDON SALAZAR

Lynchburg,VA

Summary

Customer-focused individual with a talent for addressing concerns and delivering exceptional service, committed to improving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Online College Statistics and High School Tutor

Lynchburg, Virginia
01.2015 - Current
  • Helped with the preparation of Statistical Projects and thesis
  • Helped monitor the progress of High School students’ performances regarding their algebraic proficiency
  • Lectured Online College Students in the areas of Probability and Statistical Inference on a weekly basis

Customer Care Representative

Alight Solutions
Lynchburg, VA
08.2022 - 05.2024
  • Researched options in proprietary Alight tools
  • Fully and accurately documented all conversations and actions taken on each interaction
  • Processed Customers’ Health, Vision, Dental and Life Insurance Coverages during Annual Enrollment or Midterm if a Life Event has occurred

ManpowerGroup
Brooklyn, New York
01.2021 - 07.2021
  • Helped scheduled Covid-19 vaccine appointments to New York State residents
  • Helped alleviate any concerns that vaccines appointees may have regarding getting the covid vaccine
  • Helped answered non-medical questions that were either vaccine related, or appointment related

Call Center Associate

Global Contact Services
Long Island City, New York
01.2019 - 12.2019
  • Provided Clients and Passengers that uses Access-A-Ride information on their vehicle carrier’s location as well as confirming their pickup and drop off locations each time we receive their calls
  • Provided Solutions to Clients & Passengers that may have problems obtaining their paratransit or broker carriers which resulted in providing alternative solutions in transporting our clients to their destination so that they would not be left stranded at their location

Market Research Interviewer

Blackstone Group
Chicago, Illinois
01.2014 - 12.2015
  • Conducted Telephone Interviews and Surveys to Homeowners with regards to Their Electricity Bills, their Utility providers and also conducted surveys with regards to clients’ Health Care Providers across the United States

Benefits Operations Administrator

Alight Solutions (Formerly Aon Hewitt)
Lincolnshire, Illinois
01.2013 - 12.2013
  • Researched complex participant benefit issues and formulated resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices
  • Conducted system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor
  • Manually performed benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis and interpretation
  • Generated Ad hoc benefits related reports by writing queries and analyzing data for accuracy

Telephone Interviewer

National Opinion Research Center
Chicago, Illinois
01.2011 - 12.2013
  • Conducted Telephone interviews and surveys with business and household owners pertaining to topics on childhood immunizations from children 0-17 years along with other topics that pertain to the health and welfare of the United States economy along with the opinions that the citizens may have on these related issues

Education

Master of Science - Applied Mathematics

DePaul University
Chicago, IL
11-2009

Bachelor of Arts - Mathematics

University of The West Indies
ST. Augustine ,Trinidad , West Indies
05-2003

Skills

  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Proficient in Access
  • 30 Words per minute
  • Progress Reporting
  • Educational feedback
  • Reading Comprehension
  • Collaboration and Teamwork
  • Compliance
  • Research and analysis
  • Problem writing
  • Writing assessments
  • Problem-solving skills
  • Technical Writing

Hobbies and Interests

  • African, American and Caribbean history
  • Poetic writing
  • Singing
  • Drama
  • Sports

Specialskills

Proficient in Microsoft Word, Microsoft Excel, Access, 30 Words per minute

References

References available upon request.

Timeline

Customer Care Representative

Alight Solutions
08.2022 - 05.2024

ManpowerGroup
01.2021 - 07.2021

Call Center Associate

Global Contact Services
01.2019 - 12.2019

Online College Statistics and High School Tutor

01.2015 - Current

Market Research Interviewer

Blackstone Group
01.2014 - 12.2015

Benefits Operations Administrator

Alight Solutions (Formerly Aon Hewitt)
01.2013 - 12.2013

Telephone Interviewer

National Opinion Research Center
01.2011 - 12.2013

Master of Science - Applied Mathematics

DePaul University

Bachelor of Arts - Mathematics

University of The West Indies

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SHELDON SALAZAR