Sheldyn Baker
Western Springs,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, proven multitasking abilities and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AssuredPartners
Warrenville , IL
06.2021 - Current
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Anticipated clients' needs by staying in touch on regular basis.
- Provided primary client support to internal and external clients.
- Updated account information to maintain client records.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built client relationships by acting as liaison between customer service and sales teams.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Restaurant Manager
Q-BBQ Restaurant
Naperville, IL
01.2019 - 06.2021
- Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Supervise all areas of restaurant to keep it clean and well-maintained.
- Continuously evaluate business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversee balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week.
- Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Train staff and manage up to four employees at all times on proper procedures as well as safety regulations and productivity strategies.
Server
Empire
Naperville, IL
05.2017 - 01.2019
Financial Aid Assistant
Polk State College
Lakeland, FL
10.2015 - 05.2017
- Performed wide-ranging administrative, financial and service-related functions including processing correspondence and verification of paperwork.
- Helped students sign up and design for payment plans.
- Assisted students and families in filling out financial aid applications.
- Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
- Double checked payments and documentation of students applying for loans.
Education
Bachelor of Arts - Business Management
North Central College
Naperville, IL05.2019
Skills
- Build & Maintain relationships
- Timely & effective communication
- Problem Solving
- Project management
- Report preparation
Additional Information
Volunteer work
Florida Association of Insurance agents convention (2014-2016)
Latin American Association of insurance convention (2014-2016)
- Coordinated and organized convention marketing materials as an Exhibitor for Maximum Independent Brokerage
- Assisted in handing out materials to insurance consumers to offer insight on markets and lines of coverage.
- Networked and built lasting relationships with many in the insurance industry.
Timeline
Customer Service Representative
AssuredPartners
06.2021 - Current
Assistant Restaurant Manager
Q-BBQ Restaurant
01.2019 - 06.2021
Server
Empire
05.2017 - 01.2019
Financial Aid Assistant
Polk State College
10.2015 - 05.2017
Bachelor of Arts - Business Management
North Central College
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