Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelea Johnson

Merrillville,IN

Summary

Dynamic professional with extensive experience at The Crisis Center, excelling in crisis intervention and team supervision. Proven ability to enhance service quality through effective training and performance feedback. Skilled in operational management and emotional intelligence, fostering a motivated team environment while ensuring high standards of care and compliance with protocols.

Overview

4
4
years of professional experience

Work History

Supervisor

The Crisis Center
Gary, Indiana
08.2022 - Current
  • Supervised crisis intervention staff during high-pressure situations.
  • Coordinated training sessions for new team members on protocols.
  • Monitored service quality to maintain high standards of care.
  • Facilitated communication between staff and management on client needs.
  • Implemented feedback mechanisms to enhance staff performance and morale.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised a team of 15 employees in daily operations.

Home Health Aide

LaMita Home Care Services
Hammond, Indiana
07.2023 - 01.2024
  • Assisted clients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to healthcare professionals.
  • Administered medications according to prescribed schedules and guidelines.
  • Documented client progress and care provided in daily reports.
  • Communicated effectively with clients and families regarding care needs.
  • Ensured a safe and clean environment for clients at home.
  • Provided companionship and emotional support to enhance client well-being.
  • Changed bed linens and maintained a clean living environment for the client's safety.

Registration Representative

St. Mary Medical Center
Hobart, Indiana
10.2021 - 08.2022
  • Verified patient information for accuracy during the registration process.
  • Assisted patients with completing registration forms and documentation.
  • Managed incoming calls, directing inquiries to appropriate departments.
  • Coordinated insurance verification for patient coverage and eligibility.
  • Maintained organized patient records within electronic health systems.
  • Educated patients on registration policies and procedures clearly.
  • Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
  • Gathered personal and insurance information from each patient.
  • Maintained confidentiality of all patient information according to HIPAA regulations.

Education

MBA - Healthcare Administration

Indiana Wesleyan University
Marion, IN
04-2024

Bachelor of Science - Health Services Management

Indiana University, Northwest
Gary, IN
05-2021

Ph.D. - Health Care Administration

Indiana Wesleyan University
Marion, IN

Skills

  • Crisis intervention
  • Team supervision
  • Staff training
  • Quality assurance
  • Operational management
  • Patient registration
  • Record keeping
  • Problem solving
  • Conflict resolution
  • Emotional intelligence
  • Performance feedback
  • Effective communication
  • Decision-making
  • Process improvement
  • Employee motivation
  • Training and mentoring
  • EPIC experience

References

References available upon request.

Timeline

Home Health Aide

LaMita Home Care Services
07.2023 - 01.2024

Supervisor

The Crisis Center
08.2022 - Current

Registration Representative

St. Mary Medical Center
10.2021 - 08.2022

MBA - Healthcare Administration

Indiana Wesleyan University

Bachelor of Science - Health Services Management

Indiana University, Northwest

Ph.D. - Health Care Administration

Indiana Wesleyan University

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