Sheleack Trice
Renton,WA
Summary
Dynamic customer service professional with a proven track record at Deez Dogz, enhancing customer experiences through exceptional problem-solving and teamwork. Skilled in managing high-volume inquiries and training new associates, I consistently foster positive relationships and drive customer satisfaction, ensuring efficient operations and loyalty. Reliable and punctual, I thrive in fast-paced environments. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Associate
Deez Doggz
06.2016 - Current
- Enhanced customer experiences through product knowledge and personalized service.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained new associates on sales techniques and store policies to improve team performance.
- Developed promotional displays to drive sales and highlight featured products effectively.
- Collaborated with management to implement strategies that improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Paraprofessional
Gersh Academy For Autism
11.2023 - 06.2025
- Facilitated individualized learning plans for students, enhancing educational engagement and skill development.
- Collaborated with educators to implement behavioral strategies, promoting positive classroom environments.
- Assisted in monitoring student progress, ensuring adherence to development goals and educational standards.
- Developed and maintained supportive relationships with students, fostering trust and communication.
- Coordinated with multidisciplinary teams to address student needs, driving holistic support initiatives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative
Northwest Center Big Blue Truck
01.2018 - 03.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume calls, ensuring timely responses to customer requests and concerns.
- Educated customers on product offerings, enhancing their understanding and satisfaction with services.
- Collaborated with team members to improve service protocols and streamline operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Chat Agent/Customer Service Representative
Princess Cruise Line
03.2014 - 07.2017
- Provided exceptional customer support via chat, addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions using CRM systems to ensure consistency in service delivery.
- Collaborated with cross-functional teams to enhance communication strategies and improve customer satisfaction ratings.
- Trained new team members on chat protocols, best practices, and system navigation for efficient onboarding.
- Assist customers with reservations, including booking hotels, airline tickets, and cruise packages.
- Achieved consistent positive feedback from customers through empathetic listening and problem-solving skills.
- Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
Education
GED -
Roosevelt High School
Portland, ORAssociate of Arts - Human Services/ CDP
Highline Community College
DesMoines, WA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Reliable and punctual
- Excellent people skills
Certification
- Suicide First Aid - [ October 2010
Certificate
Washington State Department of Heath
Chemical Dependency Professional Trainee Certification 07/2012
Timeline
Paraprofessional
Gersh Academy For Autism
11.2023 - 06.2025
Customer Service Representative
Northwest Center Big Blue Truck
01.2018 - 03.2022
Customer Service/Sales Associate
Deez Doggz
06.2016 - Current
Chat Agent/Customer Service Representative
Princess Cruise Line
03.2014 - 07.2017
GED -
Roosevelt High School
Associate of Arts - Human Services/ CDP
Highline Community College