Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheleen Richardson

Desert Hot Springs,CA

Summary

Dynamic Shift Supervisor with extensive experience at Rite Aid Pharmacy, excelling in regulatory compliance and customer service. Proven track record in team supervision and conflict resolution, ensuring efficient operations and maintaining confidentiality. Adept at cash reconciliation and training staff, consistently enhancing performance and achieving operational goals.

Overview

29
29
years of professional experience

Work History

Shift Supervisor, Rx

Rite Aid Pharmacy
Palm Springs, CA
05.2018 - Current
  • Participated in monthly meetings with other shift supervisors to discuss progress towards goals set by management.
  • Resolved customer complaints in a timely manner.
  • Addressed customer concerns promptly and professionally.
  • Ensured compliance with safety regulations, company guidelines, and labor laws.
  • Performed opening and closing duties, including cash reconciliation.
  • Supervised and managed team of employees to ensure efficient operations.
  • Maintained compliance with state and federal drug laws.
  • Maintained confidential financial and patient information to reduce risk of data breaches.
  • Worked with pharmacy technicians to expedite urgent requests.

Housekeeping Manager

Sheleens' Clean
Desert Hot Springs, CA
06.1999 - Current
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Resolved customer complaints in a timely manner.
  • Implemented cost-saving measures to reduce operating expenses.
  • Performed quality control inspections for guest rooms and public areas.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Ensured compliance with safety regulations and health codes.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Maintained accurate records of supplies and equipment inventory.
  • Provided support during special events such as conferences or conventions when necessary.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Controlled full-cycle household cleaning services, including business development and client relations.

Shift Supervisor, Rx

CVSHealth
Cathedral City, CA
05.2013 - 05.2018
  • Supervised and managed team of employees to ensure efficient operations.
  • Performed opening and closing duties, including cash reconciliation.
  • Participated in monthly meetings with other shift supervisors to discuss progress towards goals set by management.
  • Ordered merchandise as needed to replenish stock levels.
  • Ensured compliance with safety regulations, company guidelines, and labor laws.
  • Conducted regular inventory checks to identify discrepancies between actual stock levels and system records.
  • Trained new personnel on store policies, procedures, and processes.
  • Addressed customer concerns promptly and professionally.
  • Maintained compliance with state and federal drug laws.
  • Worked with pharmacy technicians to expedite urgent requests.
  • Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
  • Maintained confidential financial and patient information to reduce risk of data breaches.

Gatehouse Guard

Securitas Security Services USA
La Quinta, CA
08.2010 - 04.2013
  • Answered calls from alarm systems and responded immediately to investigate disturbances.
  • Ensured the safety of personnel, visitors and property by patrolling the premises on foot or in a vehicle.
  • Performed routine maintenance checks on gates, doors, locks and other security equipment.
  • Checked ID cards at entrances, exits to verify validity before granting permission to enter, exit facility.
  • Greeted guests upon arrival in a professional manner while maintaining high standards of customer service.
  • Issued warnings or citations for violations of established rules and regulations.
  • Provided detailed reports regarding any incidents that occurred during shift including information about perpetrators involved.
  • Provided escorts for visitors who required assistance while onsite.
  • Responded quickly to emergency situations such as fires, medical emergencies or bomb threats.

Patrol Officer

Colt Security
Palm Desert, CA
10.2008 - 08.2010
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
  • Attained staff feedback to deliver information to superiors for corrective action.
  • Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Conducted regular patrols in designated areas to deter and detect signs of criminal activity.
  • Provided first aid and emergency assistance when necessary, prioritizing public safety.
  • Engaged with community members to build trust and foster a safe environment.

Security Supervisor

Lincoln Security
Palm Desert, CA
02.1996 - 10.2008
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Monitored security operations to ensure compliance with established procedures and standards.

Education

High School Diploma -

Indio High School
Indio, CA
06-1988

Skills

  • Regulatory compliance
  • Cash reconciliation
  • Customer service
  • Inventory management
  • Team supervision
  • Training and development
  • Safety
  • Shift reporting
  • Policy enforcement
  • Conflict resolution techniques
  • POS system operation
  • Assigning work
  • Confidentiality maintenance
  • Effective communication
  • FDA and HIPAA compliance
  • Pharmacy and customer records management

Timeline

Shift Supervisor, Rx

Rite Aid Pharmacy
05.2018 - Current

Shift Supervisor, Rx

CVSHealth
05.2013 - 05.2018

Gatehouse Guard

Securitas Security Services USA
08.2010 - 04.2013

Patrol Officer

Colt Security
10.2008 - 08.2010

Housekeeping Manager

Sheleens' Clean
06.1999 - Current

Security Supervisor

Lincoln Security
02.1996 - 10.2008

High School Diploma -

Indio High School

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