Summary
Overview
Work History
Education
Skills
Websites
Custom
Timeline
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Sheleigha Early

Charlottesville,VA

Summary

A highly motivated hotel management professional offering 10+ years of experience through a customer-centric approach and excellent leadership and interpersonal skills. Seeking a challenging position that will utilize and grow my skills.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Hyatt Place
10.2015 - Current
  • Lead and direct team members on effective methods, operations and procedures
  • Promote a positive atmosphere and go above and beyond to guarantee each customer received exceptional service
  • Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
  • Interact positively with guests while promoting hotel facilities and services
  • Carefully interview, select, train and supervise staff
  • Clearly and promptly communicate pertinent information to staff, such as large reservations or last-minute changes
  • Actively participate in ongoing customer service programs to build sales and rapport in the community
  • Oversee front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Operations manager

Hyatt Place
07.2014 - 10.2015
  • Accommodated guests' requests and needs
  • Recruited and trained new members of the guest service team
  • Improved guest service ratings through HySat
  • Collaborated with maintenance and housekeeping to maintain hotel needs
  • Resolved service-related problems in a timely manner
  • Updated team members about changes in hotel services and policies
  • Provide sales support to the sales team.

Sales & Events manager

Hyatt Place
06.2013 - 07.2014
  • Resigned from Marriott in order to be a part of the opening team of a brand-new hotel property and learn a new brand
  • Provided support to the director of sales
  • Coordinated all meeting room needs
  • Tracked sales activity for leisure and business clientele, which included direct sales calls, hotel tours, administration, and correspondence
  • Maintained good relationships with existing clients and explored ways to increase revenue.

Property Coordinator

Residence Inn
11.2011 - 06.2013
  • Promoted to the property coordinator position on November 1, 2011, from the previous position of guest service representative
  • Experience working with software such as Blue Cube, SFA Web, and Oracle
  • Maintained and used hotel purchasing cards and Payment Net for accounts payable and receivable
  • Served as a primary point-of-contact for guests, ensuring their beginning to end experience operated smoothly during their hotel stay.

Education

bachelor of SCIENCE -

OLD dominoion university
01.2009

Skills

  • Delegation
  • Collaboration
  • Initiative
  • Reliability

Custom

  • Leadership Charlottesville, Class of 2018
  • Habitat for Humanity 2015 - 2018

Timeline

Assistant General Manager

Hyatt Place
10.2015 - Current

Operations manager

Hyatt Place
07.2014 - 10.2015

Sales & Events manager

Hyatt Place
06.2013 - 07.2014

Property Coordinator

Residence Inn
11.2011 - 06.2013

bachelor of SCIENCE -

OLD dominoion university

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Sheleigha Early