Shelena K Gray

• I am responsible for restoring old furniture to new condition using epoxy and paint
• I also create abstract art for customers using different techniques and colors they choose
• In addition, I create designs to put on t-shirts, tumblers, and other substrates using vinyl, vinyl transfers, sublimation, epoxy, paint, and other pigments
• I ensure that we have inventory on hand and that equipment is in good running condition

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products
• Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
• Report vehicle defects, accidents, traffic violations, or damage to the truck to Driver Lead Supervisor
• Check the electric logging device for working assignments, vehicle service or repair status
• Plan or adjust routes based on changing conditions, using computer equipment, global positioning systems (GPS) equipment, or other navigation devices, to minimize fuel consumption and carbon emissions
• Read bills of lading to determine assignment details
• Inspect loads to ensure that cargo is secure
• Check conditions of trailers after contents have been unloaded to ensure that there has been no damage
• Drive trucks to weigh stations before and after loading and along routes in compliance with state regulations
• Remove debris from loaded trailers
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
• Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
• Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
• Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.

• I am responsible for restoring old furniture to new condition using epoxy and paint
• I also create abstract art for customers using different techniques and colors they choose
• In addition, I create designs to put on t-shirts, tumblers, and other substrates using vinyl, vinyl transfers, sublimation, epoxy, paint, and other pigments
• I ensure that we have inventory on hand and that equipment is in good running condition
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• I am responsible for planning and implementing teen recruitment, engagement, and retention to ensure the successful transition of all customers from middle school through postsecondary education or work
• I worked with the Career Coaches to organize and regularly host activities and events such as study skills workshops, college and career tours, financial aid presentations, and college readiness sessions
• I coordinated relationships with community colleges, businesses, and tech schools to facilitate the creation of new programs that will increase the preparedness of teens for their futures
• I was responsible for a budget of over $150,000.00 a year and over 45 young customers a year
• I coordinated events with community involvement and various businesses
• Worked with staff to foster job skills training and evaluation for young customers placed in paid and volunteer positions within and outside of the Air Force Base, and continued to seek new opportunities that may contribute to the recruitment and retention of more customers
• I established relationships with parents, community leaders, and organizations that would serve to improve the future of our young customers and motivated customers to focus on a plan for their future
• Managed program budget, ensuring efficient allocation of funds towards high-impact initiatives.
• Maintained detailed records of participant attendance, progress, and outcomes to track program success over time.
• Continually sought professional development opportunities in youth programming and leadership to ensure the delivery of high-quality services.
• Acted as a liaison between the organization''s administration and the parents/guardians of participating teens, ensuring effective communication on relevant updates or issues.
• Recruited trained, and supervised volunteers who assisted in various aspects of the teen program coordination process.
• Coordinated special events such as field trips or workshops, providing unique learning experiences for participants.
• Evaluated program effectiveness through feedback surveys and adjusted strategies accordingly for continuous improvement.
• Created an inclusive atmosphere within all programs which promoted diversity, respect, empathy, and teamwork amongst peers.
• Spearheaded fundraising efforts that helped secure grants and donations to sustain ongoing programming needs.
• Assessed individual strengths and areas for improvement among participants to provide targeted support where needed.
• Collaborated with local organizations to secure guest speakers and resources, enriching the overall program experience.
• Encouraged leadership among participants by creating opportunities for peer mentoring and skill-building activities.
• Enhanced teen engagement by developing and implementing diverse program activities tailored to their interests.
• Developed partnerships with local schools to expand reach of programming services within the community.
• Utilized data-driven decision-making processes in order to refine existing programs or develop new initiatives based on emerging trends or identified needs.
• Planned and executed successful end-of-program showcases that allowed participants to share their accomplishments with parents, peers, and community members.
• Built lasting relationships with youth and parents or guardians.
• Introduced students to positive and creative outlets such as drawing and poetry.
• Created workshops for youth to improve communication skills, teamwork and cooperation.
• Counseled students regarding educational issues such as truancy, study habits and career planning.
• Kept case files updated, accurate and aligned with requirements.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

• Planned and developed the centers recreation/vocational program
• Was responsible for directing and guiding customers in center living and group adjustment
• Performed various duties involving different methods, and procedures
• Planned and coordinated activities for a diversified recreation program
• I was responsible for directing instructional programs, determining hours of operation, and scheduling priorities, and I also managed special events
• Planned, and coordinated details for recurring activities, such as intramural, varsity sports and joint community activities to insure maximum participation and motivation of participants
• Responsible for 60 employees, in the recreation department
• Conducted meetings with other staff member, and community officials, to identify activities that might be of interest to customers
• Responsible for over budget of over $250,000.00
• Developed program plans, and annual budget requirements, with supporting data, for inclusion in overall program
• Plans formulated at higher organizational levels
• Planned work to be accomplished sets and adjusts short-term priorities and prepares schedules for completion of work by employees
• Staffed work based on priorities and the capabilities of employees
• Evaluated employees work performance
• I counseled and instructed employees on both work administrative matters, and job performances
• Organized special events to increase community engagement in the recreation department''s offerings.
• Increased overall program efficiency by creating detailed schedules for staff assignments across all facilities.
• Streamlined program registration processes, resulting in increased participation rates and user satisfaction.
• Collaborated with community agencies and city departments to provide youth program opportunities and community involvement programs.
• Maintained accurate records for program attendance, revenue generation, expenses, and other pertinent data for reporting purposes.
• Introduced adaptive recreation options tailored to individuals with disabilities or special needs.
• Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
• Provided exceptional customer service by addressing participant inquiries, concerns, and needs promptly and professionally.
• Maintained a clean, safe environment within recreational facilities through regular inspections and prompt repairs when needed.
• Created visually appealing promotional materials to effectively market upcoming programs, events, and activities within the community.
• Developed staff training materials to enhance employee knowledge of recreation program offerings and best practices.
• Recruited volunteers for various programs and events by establishing strong connections with local volunteer organizations.
• Cultivated positive relationships with local organizations to foster collaboration and maximize resources for recreation programs.
• Enhanced community involvement through effective marketing and outreach efforts for recreational activities.
• Improved participant satisfaction by developing and implementing creative, engaging recreation programs.
• Prepared facility budgets to monitor expenditures and payroll with established procedures.
• Coordinated logistics such as transportation arrangements and equipment rentals to ensure smooth execution of recreational programs.
• Evaluated program effectiveness by tracking participant feedback, making necessary adjustments to ensure continued success.
• Scheduled events in recreation facilities and monitored facility conditions.
• Planned and evaluated recreation and athletic programs with recreation director to support community.
• Performed program financial administration, reporting, and documentation functions.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
• Collaborated with other recreation staff in developing new recreational activities.
• Kept athletic and games equipment and facilities organized and maintained.
• Trained staff members on conducting events and following safety procedures.
• Prepared reports for management regarding status and progress of recreational activities.
• Liaised with community organizations to promote recreational activities.