Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHELENE ADAMS

SHELENE ADAMS

Minneapolis

Summary

Compassionate and dedicated individual with talent for fostering and maintaining interpersonal relationships. Strong knowledge of persevering through adversity and speaking life to all situations. Creative problem solver, team-oriented with proficiency in Microsoft office and CRM.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Manager

Pinnacle Services
02.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Front Desk

Residence Inn by Marriott St Paul Woodbury
09.2023 - Current
  • Safely transport guests using the hotel shuttle
  • Follow traffic laws and maintain vehicle knowledge
  • Manage shuttle schedules and respond to guest requests.

Front Desk

Residence Inn by Marriott St Paul Woodbury
03.2023 - Current
  • Check-in/out guests, handle payments, and address inquiries and requests
  • Provide information on hotel amenities and local attractions
  • Coordinate with housekeeping and maintain financial transactions
  • Ensure effective communication with hotel staff for smooth operations.

Self Employed

01.2018 - 07.2023
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Exhibited excellent verbal, written, and communication skills with other contractors and employees
  • Created agendas and communication materials for team meetings
  • Received, filed and processed paperwork and documents for on-boarding employees.

Lead Campaign Representative

Greater Twin Cities United Way, GTCUW
06.2018 - 12.2019
  • Supported Operations department in facilitating a two week training program for Campaign Representatives
  • Mentored a group of 14 Campaign Representatives by providing mediation, interpersonal, organization and outreach skills
  • Performed site evaluations, customer surveys and team audits
  • Worked closely with team members to coordinate, track and complete multiple tasks including project requirements, develop solutions and meet deadlines.

Campaign Representative

Greater Twin Cities United Way
07.2015 - 12.2017
  • Educated assigned companies on the mission and goals of Greater Twin Cities United Way through relationship-building and strong verbal and written communication
  • Kept updated records of all interactions with clients and other contacts made on their behalf in CRM
  • Plan, organize, and conduct effective employee giving campaigns for over twenty Twin Cities Companies, helping to raise over four million dollars in 2016
  • Arranged, participated in, and implemented special events and committee meetings with assigned companies.

Administrative Assistant

Kingdom Pathways
09.2014 - 07.2015
  • Cultivated constructive and healthy relationships with co-workers and clients through conflict management and positive thinking
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Volunteer Coordinator / Mentor

Mentoring Young Adults
02.2014 - 07.2014
  • Inspired future success for young women by identifying their strengths and developing their self-confidence
  • Worked with women from age 16+
  • Followed up with staff and managers to assess volunteer needs and opportunities
  • Maintained a positive working relationship with fellow staff and management.

Volunteer Facilitator Assistant

Community Action Program
10.2012 - 03.2013
  • Encouraged and advocated for policy change alongside participants in the 'You Be the Change' program to honor their voices in the community and advocated for policy change
  • Assisted in stimulating constructive and healthy conversation among program participants by co-facilitating rap sessions
  • Addressed the impacts of poverty through education and conversation
  • Created agendas and communication materials for group meetings.

Education

Speaker/ Leadership Training -

Dale Carnegie
Minneapolis, MN

Facilitator Training -

Voices For Racial Justice

Bachelor of Arts: Human Services -

Metropolitan State University
St. Paul, MN
01.2019

Skills

  • Organized
  • Creative Problem Solver
  • Detail Oriented
  • Excellent at Fostering Strong Relationships
  • Excellent Verbal and Written communication
  • Ability to manage Heavy caseloads
  • Thorough and accurate Case documentation
  • Patient advising
  • Emotional awareness
  • Recruiting and hiring
  • Team management
  • Planning and coordination
  • MS Office

Certification

  • Facilitators Certificate from Voices For Racial Justice
  • Speaker/Leadership Training from Dale Carnegie

Timeline

Case Manager

Pinnacle Services
02.2024 - Current

Front Desk

Residence Inn by Marriott St Paul Woodbury
09.2023 - Current

Front Desk

Residence Inn by Marriott St Paul Woodbury
03.2023 - Current

Lead Campaign Representative

Greater Twin Cities United Way, GTCUW
06.2018 - 12.2019

Self Employed

01.2018 - 07.2023

Campaign Representative

Greater Twin Cities United Way
07.2015 - 12.2017

Administrative Assistant

Kingdom Pathways
09.2014 - 07.2015

Volunteer Coordinator / Mentor

Mentoring Young Adults
02.2014 - 07.2014

Volunteer Facilitator Assistant

Community Action Program
10.2012 - 03.2013

Facilitator Training -

Voices For Racial Justice

Bachelor of Arts: Human Services -

Metropolitan State University

Speaker/ Leadership Training -

Dale Carnegie

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