Shelene Littlefield
Derry,New Hampshire
Overview
33
33
years of professional experience
Work History
Reservationist
Auto Europe
Portland, Maine
01.1993 - Current
- Provided customer service to ensure guest satisfaction.
- Managed customer inquiries regarding vehicle, hotel, and airline reservations, and rental policies.
- Processed reservations using Auto Europe's booking system efficiently. I have worked with several computer systems, both in the office: Data General, Chaos, and REV, and others such as WorldSpan, Sabre, and Amadeus, along with Outlook and Excel.
- Assisted customers with modifications and cancellations of existing bookings.
- Processed payments for air, hotel, or car reservations.
- Maintained a friendly environment to encourage repeat business from customers.
- Managed cancellations and changes in existing reservations.
- Relayed information on availability, pricing, and discounts to customers.
Education
Associate of Business Administration And Travel - Travel And Business
Wilma Boyd School
Pittsburgh, PA10-1992
High School Diploma -
Belfast Area High School
Belfast, ME06-1991
Skills
- Customer service
- Reservation management
- Booking system proficiency
- Payment processing
- Car rental, hotel, and airlines policy knowledge
- Customer relationship management
Affiliations
- A former Zumba instructor, I enjoyed watching my students be able to leave the "bad day" behind them after my class. Movement helps the mindset be sharp
Timeline
Reservationist
Auto Europe
01.1993 - Current
Associate of Business Administration And Travel - Travel And Business
Wilma Boyd School
High School Diploma -
Belfast Area High School