Shelesa Weeks
Cleveland,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Service Desk Trainee position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Multi Product Specialist Sr- Excess and Surplus
Progressive Business Insurance
03.2016 - Current
- Supported sales representatives during team meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Provided peer to peer coaching to 2 team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.
- Conducted comprehensive risk assessments, recommending appropriate coverage levels to mitigate potential losses.
- Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
- Developed strong relationships with underwriters, ensuring timely policy issuance and competitive pricing.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked with sales team as Coach to collaboratively reach targets, consistently meeting or exceeding personal quotas during sales contest ,which my team won. Go Team Toman!
- Worked with small team to pilot new Excess and surplus Product
- Worked with small team to help pilot new BQX chat to help customer who have questions or issues completing application for insurance
Assistant Store Manager
Walgreens
09.2007 - 03.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
GED -
Cuyahoga Community College
Cleveland04.1999
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Outstanding interpersonal skills
- Sales expertise
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Customer Needs Assessment
- Friendly and Patient
- Customer Communication and Empathy
- Organizational Skills
- Attention to Detail
- Customer service expert
- Call Center Operations
Accomplishments
Received STAR Award in 2019
Consistently in top 5 of policies written
Provided peer to peer coaching with members of sale team
Consistent Outstanding Performance Reviews
Timeline
Multi Product Specialist Sr- Excess and Surplus
Progressive Business Insurance
03.2016 - Current
Assistant Store Manager
Walgreens
09.2007 - 03.2016
GED -
Cuyahoga Community College