Shelesha Bell
Mesquite,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CMS SERVICE
Pilot Catastrophe Services
03.2023 - Current
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Developed user manuals and technical documentation to increase usability.
- Inspected equipment to diagnose operational issues.
- Wrote and revised maintenance procedures.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff and inspected equipment.
Credit Repair Specialist
Fes Credit
03.2016 - Current
- Manage collection processes for delinquent accounts, frequently reviewing files to identify offending customers
- Identify risk factors of individual customers through in-depth review of credit histories and financial statements
- Empower people with less than perfect credit to significantly increase their credit scores
- Assist in the composition of the appropriate letters to the credit bureaus and to debt collection agencies
Total Loss Claims Adjuster
Pilot Catastrophe Services/ State Farm
12.2022 - 03.2023
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Successfully negotiated settlements with claimants and insurers.
- Documented all investigation activity and presented reports to management.
- Created detailed assessments of damages to property and vehicles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Verified insurance claims and determined fair amount for settlement.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Claims Adjuster
Pilot Catastrophe
08.2022 - 12.2022
- Substantiated legitimate claims and denied unjustified claims.
- Prepared [Type] documents for managers or legal personnel.
- Maintained contact with claimants and attorneys to determine treatment status.
- Corrected [Type] codes to properly classify [Type] claims.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Synthesized data into comprehensive quarterly written reports for management.
Sales/Technical Support Representative
MarketSource
06.2019 - 11.2019
- Educated the customers on the cell phones and plans to decide purchase based on the individual, and showing how to utilize cell phones features
- Sales of phones and contracts for companies such as AT&T and Verizon
- Inspected phones and devices for deficiencies
- Troubleshoot advanced phones from Apple, Android, Palm, and Windows Mobile operating systems
Collections Agent
RGS Financial
04.2018 - 08.2019
- Resolved client billing problems by collecting direct payments and setting up payment plans
- Educated customers about balances and delinquency issues with detailed documentation of identified problems
- Educated customers about the terms of contracts and payment requirements
- Received payments and post amounts paid to customer accounts
Leasing Consultant
Cirrus Asset Management
09.2018 - 11.2018
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates
- Closed leasing contracts by overcoming objections and accurately processing required paperwork
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
- Maintained clean, current records with strong data entry and verification skills.
Tax Professional
Liberty Tax Service
02.2017 - 04.2018
- Helped clients with issue resolution through proactive communication with IRS personnel
- Mitigated risks, maintaining consistent and updated knowledge of current federal and state regulations
- Supported individual and business tax clients and prepared simple to complex tax returns
- Completed accurate returns based on client documentation and additional information
Assistant Manager
Ross Dress for Less
01.2014 - 07.2016
- Supervised and monitored all Associates on shift
- Maintained daily comprehensive reports of current year versus prior year sales volume
- Conducted transactions and ensured that the drawer was balanced at the end of each day
- Supervised all stocks such as unloading of trucks, sticking shelves and labeled all merchandise
Tax Professional
Jackson Hewitt Tax Service
01.2013 - 04.2016
- Helped clients with issue resolution through proactive communication with IRS personnel
- Leveraged industry knowledge and performed due diligence to assist clients in receiving maximum returns
- Assisted taxpayers with completing forms by furnishing sufficient and accurate information
- Reduced tax liability with correct use of appropriate adjustments, deductions, and credits.
Education
High School Diploma -
Palestine High School
Palestine, TX08.2004
Property Adjusting Academy, LLC - undefined
Property Insurance Adjuster License - undefined
Skills
- Risk assessment
- Customer evaluation
- Collections management
- Report preparation
- Data analysis
- Recordkeeping
- Tax return preparation
- Financial statements
- Regulatory compliance
- Payment Negotiation
- Debt Reduction
- Investment Analysis
- Loan Documentation
- Outbound Calls
- Payment Collection
- Corporate Social Responsibility
- Clerical Support
- Customer Satisfaction
- Customer Inquiries
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Additional Information
- License number 2818989 Notary License February 2022 Notary Academy, Orlando, Florida Notary license / loan Sign License
Certification
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
- Certified State Farm , [Company Name] - [Timeframe]
All lines Adjuster 20283681
All Lines Adjuster Work on net gen CCC One Email Excel and many more Currently Have 10 states That i am license With
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CMS SERVICE
Pilot Catastrophe Services
03.2023 - Current
Total Loss Claims Adjuster
Pilot Catastrophe Services/ State Farm
12.2022 - 03.2023
Claims Adjuster
Pilot Catastrophe
08.2022 - 12.2022
Sales/Technical Support Representative
MarketSource
06.2019 - 11.2019
Leasing Consultant
Cirrus Asset Management
09.2018 - 11.2018
Collections Agent
RGS Financial
04.2018 - 08.2019
Tax Professional
Liberty Tax Service
02.2017 - 04.2018
Credit Repair Specialist
Fes Credit
03.2016 - Current
Assistant Manager
Ross Dress for Less
01.2014 - 07.2016
Tax Professional
Jackson Hewitt Tax Service
01.2013 - 04.2016
High School Diploma -
Palestine High School
Property Adjusting Academy, LLC - undefined
Property Insurance Adjuster License - undefined
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