Shelessia Wiley

Knowledgeable and dedicated with extensive experience in Customer Service, Data Entry, Technology and Problem Solving. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within all regulations and department guidelines to manage telephone calls, emails, chats, letters and in-person requests for assistance.