Sheletha Hill
Jonesboro,AR
Summary
Customer service oriented professional with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality. Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively – verbal and written. Attention to Detail: Consistently provides and collects accurate information. Organized: Efficiently manage time, workload, and resources. Time Management: Manages time and priorities to meet goals, deadlines, and objectives. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint / Typing Speed: 30 WPM
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Innercircle Autism Network
06.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Supported client using principles of applied behavior analysis.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Used Software to document patient information, progress notes, and treatment plans.
Fry Prep
Butterball
03.2021 - 03.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Enhanced food preparation efficiency through advance washing, peeling, and cutting of fruits and vegetables.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
Resident Care Provider
Consolidated Youth Services (CYS)
06.2020 - 03.2021
- Supervised youth, mediating conflicts to resolve issues.
- Monitor and document resident behavioral activity and administer medications.
- Responded to incoming calls with prompt solutions.
Residential Care Technician
Jonesboro Human Development Center
06.2018 - 05.2020
- Assisted with activities of daily living - personal hygiene, mobility, and feeding.
- Performed services in a timely and professional manner.
- Documented and reported changes in patient habits, condition, and activities.
- Trained employees on company policies and job procedures.
Retail Sales Associate / Cashier / Customer Service Representative
Burlington
09.2017 - 03.2018
- Interacted with customers in a positive manner.
- Processed retail transactions, accepted payments, answered phones, and stocked shelves.
- Demonstrated high level of customer service.
Ingredient Packer
Nestle
04.2016 - 12.2016
- Cleaned containers, materials, supplies, and work areas, using cleaning solutions and hand tools.
- Examined and inspected containers, materials, and products to ensure that packing specifications were met.
- Loaded materials and products into package processing equipment.
- Measured, weighed, and counted products and materials.
- Documented weights and times in paper log.
Customer Service Representative
TeleTech
08.2015 - 03.2016
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions and transactions.
- Answered inbound phone calls and verified insurance information.
Signing Associate
JC Penney
08.2013 - 06.2015
- Collected old signs and created new signs and tagged and priced merchandise.
- Organized inventory and documented electronically items no longer in system, data entry.
- Trained new hires and answered inbound phone calls.
- Processed payments and maintained records.
Operator
Target
05.2011 - 08.2013
- Answered inbound phone calls and made outbound phone calls.
- Trained employees and provided guidance.
- Maintained documentation on interactions.
Education
Bachelor Of Science - General Psychology
Capella University
Minneapolis, MNAssociate of Applied Science Degree - Health and Human Services
Ultimate Medical Academy
01.2020
License Cosmetologist - undefined
Arthur's Beauty College
01.2018
Skills
- Advocacy
- Counseling
- Case management
- Social services
- Healthcare Delivery
- Vulnerable Populations
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
Timeline
Registered Behavior Technician
Innercircle Autism Network
06.2023 - Current
Fry Prep
Butterball
03.2021 - 03.2023
Resident Care Provider
Consolidated Youth Services (CYS)
06.2020 - 03.2021
Residential Care Technician
Jonesboro Human Development Center
06.2018 - 05.2020
Retail Sales Associate / Cashier / Customer Service Representative
Burlington
09.2017 - 03.2018
Ingredient Packer
Nestle
04.2016 - 12.2016
Customer Service Representative
TeleTech
08.2015 - 03.2016
Signing Associate
JC Penney
08.2013 - 06.2015
Operator
Target
05.2011 - 08.2013
Associate of Applied Science Degree - Health and Human Services
Ultimate Medical Academy
License Cosmetologist - undefined
Arthur's Beauty College
Bachelor Of Science - General Psychology
Capella University
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