Sheletha A. Howard
Etters,PA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at New Cumberland Federal Credit Union, showcasing exceptional customer service and excellent time management skills. Spearheaded quality control measures, leading to a significant improvement in service delivery. Expert in financial management and adept at fostering professional relationships, demonstrating a strong work ethic and professionalism. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
25
25
years of professional experience
Work History
Part Time Teller
New Cumberland Federal Credit Union
12.2003 - 08.2006
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Distribution Process Worker
DLA- New Cumberland
02.2003 - 12.2003
- Optimized storage space usage by rearranging product layouts according to demand patterns.
- Compiled reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes and refusal of shipments.
- Identified opportunities for process improvements and coordinated with team members to implement necessary changes, leading to more efficient operations.
- Enhanced warehouse efficiency by streamlining distribution processes and implementing time-saving techniques.
- Expedited order fulfillment process through accurate picking, packing, and labeling procedures, leading to increased productivity rates.
- Facilitated open lines of communication within the team to address concerns promptly and improve overall workflow efficiency.
- Troubleshot issues related to transportation delays or miscommunication between departments, ensuring quick resolution to minimize disruptions in service levels provided to customers.
- Counted, sorted or weighed incoming articles to verify receipt of items on requisition or invoices.
- Monitored warehouse equipment condition regularly, scheduling maintenance as needed to prevent unexpected downtime due to malfunctions or breakdowns.
- Maintained a safe working environment for team members by enforcing proper safety protocols and conducting regular inspections.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Prepared periodic, special or perpetual inventory of stock.
- Reduced order processing times through effective organization of products and documentation.
Human Resources Executive
The Washington Times Newspaper
11.1993 - 08.1999
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Ensured compliance with employment laws during restructuring efforts, minimizing legal risks during layoffs or terminations.
- Administered performance review processes, promoting a culture of continuous improvement within the organization.
- Partnered with cross-functional teams to facilitate change management initiatives throughout the organization.
- Collaborated with leadership team members to develop diversity and inclusion policies that promoted an inclusive workplace environment.
- Enhanced employee engagement by implementing strategic HR initiatives and programs.
- Oversaw payroll processing, guaranteeing accuracy and compliance with federal and state regulations.
- Supported organizational growth by identifying staffing needs and executing successful recruitment campaigns.
- Managed benefits administration, ensuring accurate enrollment and timely processing of changes.
- Provided guidance on labor laws and regulations, ensuring company-wide compliance in all human resources matters.
- Streamlined HR processes for increased efficiency and productivity in administrative tasks.
- Implemented training programs to enhance workforce skills and support professional development opportunities.
- Managed HRIS implementation projects to streamline data management and improve reporting capabilities.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Updated HR database with new employee information, changes in benefits, and other details.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Assisted with writing job postings and job descriptions for boards.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
USP-Casual Worker
United States Post Office
08.1987 - 12.1988
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Managed time effectively to complete assigned tasks within tight deadlines during high-volume periods or inclement weather conditions.
- Demonstrated adaptability to changes in postal regulations and policies, ensuring consistent compliance across all assigned duties.
- Enhanced operational efficiency through regular maintenance checks on postal vehicles to ensure safety standards were met consistently.
- Excelled as a team player when collaborating with fellow Postal Workers for smooth transitions between various stages of the mail processing system from collection to final delivery points.
- Contributed to the successful completion of USPS training programs, continuously updating knowledge on postal procedures and best practices.
- Developed a comprehensive understanding of the diverse postal products and services available, offering informed recommendations to customers upon request.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Increased employee retention rates through thoughtful feedback, recognition programs, and opportunities for growth and development.
- Optimized inventory management by implementing an organized system for tracking stock levels and ordering supplies as needed.
Medical Records and Health Information Technician
Tulane University Hospital
01.1986 - 08.1988
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Kept up-to-date with industry advancements by attending professional development workshops and conferences regularly.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Contributed to revenue cycle management by accurately coding services rendered for billing purposes.
- Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
- Developed clear and concise reporting templates for clinical staff, facilitating effective communication across departments.
- Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
- Led cross-functional teams during system upgrades or transitions, minimizing disruptions to daily operations.
- Established and maintained strong relationships with external vendors, ensuring smooth operations within the department.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Responded to patient inquiries to provide information and details of medical records.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Transcribed and entered patient medical information into electronic medical records systems.
- Tracked and monitored requests for medical records release.
- Generated and maintained statistical data related to medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Researched and resolved medical record discrepancies.
Human Resources & Medical Records
Charity Hospital Of New Orleans
08.1981 - 08.1988
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Kept up-to-date with industry advancements by attending professional development workshops and conferences regularly.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
- Developed clear and concise reporting templates for clinical staff, facilitating effective communication across departments.
- Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Tracked and monitored requests for medical records release.
- Input data into computer programs and filing systems.
- Transcribed and entered patient medical information into electronic medical records systems.
- Assisted in preparation of medical reports for external parties.
- Developed and implemented new filing system for medical records to improve efficiency.
- Researched and resolved medical record discrepancies.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Maintained patient confidence by keeping patient records information confidential.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Finance and Accounting Specialist
Loomis Armored US
01.1986 - 05.1987
- Managed high-volume accounts payable and receivable activities to maintain timely payments and minimize overdue accounts.
- Implemented cost-saving measures within the organization without sacrificing quality or performance outcomes.
- Established strong relationships with clients and vendors, improving overall satisfaction with financial services provided.
- Ensured compliance with regulatory requirements through meticulous record-keeping and regular audits.
- Developed comprehensive financial models to support strategic decision-making processes.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
No Degree - Criminal Justice/Social Work
HACC-Harrisburg, PA
Harrisburg, PA05.2026
No Degree - Mass Communications - Journalism
University of New Orleans
New Orleans, LAHigh School Diploma -
Xavier University Preparatory High School
New Orleans, LA05.1985
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
HybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part Time Teller
New Cumberland Federal Credit Union
12.2003 - 08.2006
Distribution Process Worker
DLA- New Cumberland
02.2003 - 12.2003
Human Resources Executive
The Washington Times Newspaper
11.1993 - 08.1999
USP-Casual Worker
United States Post Office
08.1987 - 12.1988
Medical Records and Health Information Technician
Tulane University Hospital
01.1986 - 08.1988
Finance and Accounting Specialist
Loomis Armored US
01.1986 - 05.1987
Human Resources & Medical Records
Charity Hospital Of New Orleans
08.1981 - 08.1988
No Degree - Criminal Justice/Social Work
HACC-Harrisburg, PA
No Degree - Mass Communications - Journalism
University of New Orleans
High School Diploma -
Xavier University Preparatory High School
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